Service Representative Customer

DEVORA ORLAN

**** **** *** *** ***** #*** Boca Raton, FL 33433

561-***-****; ***********@*****.***

Professional Summary

Experienced and results-driven professional seeking a position in an office environment where people skills, organization, and customer service are valued. Skilled in building relationships, networking, and computer database management. Proven ability to motivate and engage clients. Open to opportunities in office management, non-profit settings, or clinics.

Work Experience

May 2020 - June 2021 / Express Passport Boca Raton, Florida

Customer Service Representative

■Answered incoming calls and provided information on passport applications

■Maintained accurate travel dates and explained how to fill out government documents

March 2014 - Dec 2019 / Cool Beer Ft. Lauderdale, Florida

Lead Generator

■Maintained contact with customers and developed relationships for potential sales

Feb 2012 - Nov 2013 / Bed Bath & Beyond Ft. Lauderdale, Florida

Assistant Night Manager

■Restocked merchandise and provided customer service as a cashier

■Scheduled employees and managed closing out registers

■Maintained store standards and cleanliness

May 2007 - June 2011 / Kaplan University Ft. Lauderdale, Florida

Admissions Advisor

■Motivated working professionals to enroll in programs where they would earn certificate degrees

■Contacted prospective students in line with internal targeted marketing campaign

■Acted as liaison between students and the university, informing prospective students of admission requirements and course structure prior to enrolling

■Instrumental in continuing dialogue with students via a timely follow-up with prospective applicants

■Clarified program benefits to potential students by completing a full needs analysis which included confirming that students met the application criteria for admissions; matched program benefits with prospective students’ objectives

■Utilized my computer skills to successfully maintain the accuracy and integrity of the Microsoft database with full and proper documentation

■Orchestrated ownership of and met enrollment targets as an individual and as a team member; met and exceeded productivity expectations and participated in and provided feedback during meetings to address sales tactics, best practices and strategies

■Awarded numerous monthly bonuses and recommendations for my sincerity and the high quality of my work

March 2003 - May 2007 / Block Mortgage Company Boca Raton, Florida

Licensed Mortgage Broker

■My superior networking abilities placed me in a senior position to bring in clients to refinance their home loans

Personal

College experience: Associates Degree, JRC College, Monsey, New York

References available upon request

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