Forklift Operator Customer Service
Resume:
JD
Jon Dailey
Professional Summary
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Focused with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail- oriented nature.
Work History
Rallys Fast Food Resturant - Cashier
01/2001 - 04/2021
Fresno Bee - Newspaper Distributor
Fresno
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
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● Collected and authorized payments of guests.
● Used POS system to enter orders, process payments and issue receipts.
● Worked flexible schedule and extra shifts to meet business needs. Answered questions about store policies and addressed customer concerns.
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Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
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Worked closely with shift manager to solve problems and handle customer concerns.
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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
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Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
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● Greeted over Number patients per day.
Mentored new team members on POS system operation, customer service strategies and sales goals.
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● Operated cash register to record transactions accurately and efficiently. adw26s@r.postjobfree.com
Fresno, CA 93703
Education
11/2004
Penn Foster Career School
Scranton, PA
GED
Skills
● Customer Transactions
● Cash Handling
● Cash Register Operations
● Call Response and Transfer
● Cleaning and Sanitizing
● Money Handling
● Cash Register Systems
● Sales Expertise
● Cash Counting Machine Operations
● Refunds and Exchanges
● Cash Drawer Management
● Order Taking
● Guest Inquiries
● Customer Service Excellence
● Order Verification
● Customer Service
● POS Systems Operations
04/2006 - 09/2009
Fresno Bee - Newspaper Salesperson
03/2006 - 09/2009
California Police Athletic Federation - Telemarketing 02/2006 - 12/2006
● Assembled and bagged newspapers prior to delivery.
● Delivered papers to Type customers on a Timeframe basis.
● Stocked newspaper boxes at assigned locations.
● Delivered newspapers and flyers to about Number homes daily. Distributed papers in various weather conditions during early morning, typically starting at Timeframe.
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Planned daily rounds and determined most efficient way to distribute newspapers.
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Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays.
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Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
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● Loaded and unloaded newspaper bundles at distribution center. Completed paperwork for subscriptions quickly to complete new enrollment.
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● Updated daily logs with activities, mileage and new sign-ups.
● Went door-to-door selling Type subscriptions.
Capitalized on cross-selling opportunities to add additional products and services.
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Used persuasive communication techniques to build rapport with target customers and overcome objections.
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Greeted customers, helped locate merchandise and suggested suitable options.
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Answered customer questions about products and services, helped locate merchandise and promoted key items.
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Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
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Listened to customer needs and desires to identify and recommend optimal products.
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Offered each customer top-notch, personal service to boost sales and customer satisfaction.
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Balanced and organized cash register by handling cash, counting change and storing coupons.
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Built customer loyalty and retention by delivering excellent shopping experiences.
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Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
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Maintained up-to-date knowledge of store sales, payment policies and security standards.
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Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
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Answered questions about company offerings with knowledgeable responses about products and services.
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Tbs Productions - Telemarketer
Fresno
03/2006 - 11/2006
● Completed daily cold calling and outreach to build sales pipeline. Recorded contact information of customers and potential customers in internal database.
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Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
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Answered inbound telephone calls from interested customers to persuasively discuss offerings.
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Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
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Answered calls, took messages and transferred calls to correct individuals.
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Troubleshot problems for callers and helped independently resolve common issues.
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● Assisted with training and orientation of new employees.
● Escalated concerns or advanced problem calls to management staff.
● Overcame objections using friendly, persuasive strategies. Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
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Explained product prices and packages as well as answered questions and addressed concerns of customers.
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Provided information about available products and services, membership details, and purchase advantages.
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● Generated minimum of Number new leads each day
Opened new accounts and documented personal, demographic and payment information in system.
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Answered questions about company offerings with knowledgeable responses about products and services.
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● Completed daily cold calling and outreach to build sales pipeline. Recorded contact information of customers and potential customers in internal database.
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Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
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Answered inbound telephone calls from interested customers to persuasively discuss offerings.
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Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
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Answered calls, took messages and transferred calls to correct individuals.
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Troubleshot problems for callers and helped independently resolve common issues.
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● Escalated concerns or advanced problem calls to management staff.
● Overcame objections using friendly, persuasive strategies. Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
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Explained product prices and packages as well as answered questions and addressed concerns of customers.
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KFC - Dishwasher
03/2006 - 10/2006
Chadjerian - Forklift Operator
09/2005 - 12/2005
Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
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Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
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Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
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Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
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Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
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Communicated with floor managers to determine merchandise placement.
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Boosted team performance by moving materials with forklifts, cranes and other equipment.
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● Unloaded and stacked materials by raising and lowering lifting devices. Transported goods between warehouse locations according to shipment and storage needs.
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Unloaded materials and goods at designated locations for best project availability.
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Coordinated with other lift truck drivers and production personnel to process orders efficiently.
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Maneuvered forklift safely in congested and confined areas using Skill and Technique.
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Received cargo by lifting and moving it using hand trucks and pallet jacks.
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● Packed items into appropriate containers for shipment.
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