PROFESSIONAL EXPERIENCE

More than * years in the Business Process of Marketing, Sales and Service cycles in SAP CRM 7.0 including analysis process, design, documentation, troubleshooting, implementation, testing

Experience as an SAP SD Functional Consultant in implementation and support of SAP SD projects

Certified SAP CRM Functional, SAP SD Functional, and SAP ABAP Development

Excellent writing communication, interpersonal, and presentation skill

SAP CRM System Analyst 2/3/2022 -Present

TDSB Toronto, ON

Involved in a CRM Full Life Cycle Developed and customized the UI navigation bar profiles, Business roles based on client's business process and assigned them to the position holders and organization units

Configured Web UI work centers, group links and logic links

Experience in Transaction Launcher, Component enhancement

Experience in configuration – Action Profiles, Status Profiles and Pricing Procedure setup, transaction type, item category determination

Experience in configuration CRM Middleware with ECC(SD, MM)

Knowledge of SAP Solution Manager for the blueprint, configuration, testing monitoring and production

Experience in SAP C4C/TCM

Experience in SAP S/4HANA, ABAP OOP, Fiori, UI5

Knowledge of SAP Testing tools TAO

SAP CRM Functional Consultant/Analyst 9/1/2019 -2/3/2022

Sichuan MS Bank, China

Involved in a CRM Full Life Cycle Implementation using SAP ASAP methodology and documented project requirements, defined organizational model and refined project goals by mapping the business process to the standard SAP functionalities

Developed and documented the functional specifications for the project requirements in the Blueprinting phase

Configured and customized business scenarios with capabilities such as Base Functions, IC Web Client functions & profiles

Configured various attributes related to Business Partner master data like roles relationships screen settings

Experience in Training users

Experience in Loyalty Management

SAP CRM Functional Consultant/Analyst 7/1/2017 -9/1/2019

PanZiHua Building Material Corp.

Involved in a CRM Full Life Cycle project. Maintained business & authorization roles for accessing Interaction center web UI

Experience in developing new components of different applications in Web UI which includes configuration & customizing of navigation bar, quick links and field setting

Experience in CRM Middleware having handled integration of SAP CRM with SAP ERP(R/3),experience with Material Master in ECC and replication to CRM

Experience in integration SAP CRM Sales & Service to SD Billing, configuration Service Contracts with Periodic Billing, and Product Proposals for Sales

SAP SD Functional Consultant 4/1/2014 -7/1/2017

XinXila information Center

Developed Blueprint, master data creation and customization of customer master data

Maintained prices, conversions, surcharges and discounts, defining condition tables, access sequences and condition types for pricing

Worked on sale deals, promotions, copy controls and freight

Created Delivery, Pick and Post Goods issue and process Delivery Due lists

Integration of Sales and Distribution with MM and FI

Oracle DBA 2/28/2010 -1/1/2014

SJPG Information Inc.

Tested and documented some Oracle11g/12c new features, such as duplicate database using RMAN from both disk and tape, setup name server

Provided primary administrative support for Oracle10g/9i databases in UNIX, LINUX

Skills used Oracle administration and installation, performance tuning, Backup and recovery, SQL, PL/SQL, OEM

EDUCATION

SAP CRM, SD, ABAP Certification Pure Technology College, Toronto 1/5/2011-9/1/2014

BC, Computer Science PanZiHua Science and Technology University, China 9/1/1996-7/1/2000

SOFTWARE

SAP ERP, ECC6.0, SAP CRM 7.0, MM, BW,FI/CO, HANA,SAP R/3 ABAP/4 Development, TAO,BRF+, J2EE,SQL Developer, SQL, PL/SQL. MS Office

REFERENCE Available upon request

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