PROFESSIONAL EXPERIENCE
More than * years in the Business Process of Marketing, Sales and Service cycles in SAP CRM 7.0 including analysis process, design, documentation, troubleshooting, implementation, testing
Experience as an SAP SD Functional Consultant in implementation and support of SAP SD projects
Certified SAP CRM Functional, SAP SD Functional, and SAP ABAP Development
Excellent writing communication, interpersonal, and presentation skill
SAP CRM System Analyst 2/3/2022 -Present
TDSB Toronto, ON
Involved in a CRM Full Life Cycle Developed and customized the UI navigation bar profiles, Business roles based on client's business process and assigned them to the position holders and organization units
Configured Web UI work centers, group links and logic links
Experience in Transaction Launcher, Component enhancement
Experience in configuration – Action Profiles, Status Profiles and Pricing Procedure setup, transaction type, item category determination
Experience in configuration CRM Middleware with ECC(SD, MM)
Knowledge of SAP Solution Manager for the blueprint, configuration, testing monitoring and production
Experience in SAP C4C/TCM
Experience in SAP S/4HANA, ABAP OOP, Fiori, UI5
Knowledge of SAP Testing tools TAO
SAP CRM Functional Consultant/Analyst 9/1/2019 -2/3/2022
Sichuan MS Bank, China
Involved in a CRM Full Life Cycle Implementation using SAP ASAP methodology and documented project requirements, defined organizational model and refined project goals by mapping the business process to the standard SAP functionalities
Developed and documented the functional specifications for the project requirements in the Blueprinting phase
Configured and customized business scenarios with capabilities such as Base Functions, IC Web Client functions & profiles
Configured various attributes related to Business Partner master data like roles relationships screen settings
Experience in Training users
Experience in Loyalty Management
SAP CRM Functional Consultant/Analyst 7/1/2017 -9/1/2019
PanZiHua Building Material Corp.
Involved in a CRM Full Life Cycle project. Maintained business & authorization roles for accessing Interaction center web UI
Experience in developing new components of different applications in Web UI which includes configuration & customizing of navigation bar, quick links and field setting
Experience in CRM Middleware having handled integration of SAP CRM with SAP ERP(R/3),experience with Material Master in ECC and replication to CRM
Experience in integration SAP CRM Sales & Service to SD Billing, configuration Service Contracts with Periodic Billing, and Product Proposals for Sales
SAP SD Functional Consultant 4/1/2014 -7/1/2017
XinXila information Center
Developed Blueprint, master data creation and customization of customer master data
Maintained prices, conversions, surcharges and discounts, defining condition tables, access sequences and condition types for pricing
Worked on sale deals, promotions, copy controls and freight
Created Delivery, Pick and Post Goods issue and process Delivery Due lists
Integration of Sales and Distribution with MM and FI
Oracle DBA 2/28/2010 -1/1/2014
SJPG Information Inc.
Tested and documented some Oracle11g/12c new features, such as duplicate database using RMAN from both disk and tape, setup name server
Provided primary administrative support for Oracle10g/9i databases in UNIX, LINUX
Skills used Oracle administration and installation, performance tuning, Backup and recovery, SQL, PL/SQL, OEM
EDUCATION
SAP CRM, SD, ABAP Certification Pure Technology College, Toronto 1/5/2011-9/1/2014
BC, Computer Science PanZiHua Science and Technology University, China 9/1/1996-7/1/2000
SOFTWARE
SAP ERP, ECC6.0, SAP CRM 7.0, MM, BW,FI/CO, HANA,SAP R/3 ABAP/4 Development, TAO,BRF+, J2EE,SQL Developer, SQL, PL/SQL. MS Office
REFERENCE Available upon request