Service Representative Sales Associate

Chrystal Green

**** ****** ******* ** *********, FL 33578 954-***-**** ***************@*****.*** Objective

My goal is to excel at customer satisfaction and retention while achieving company standards. I am flexible and hardworking in deadline-driven environments, as well as efficient and effective. I aim to be the best at what I do and showcase my value to any company that will provide me with that opportunity.

Experience

11/2021 – Current

Dispensary Supervisor Trulieve Tampa, FL

Working side by side with the store inventory manager to stock products, account for and store away shipments

Checking patients in and verifying patients have valid medical card as well as recommendations

Hosting patients to the showroom and working with large flow of patients while maintaining a sequential order of how they arrive

Cashing out patients following standards of the company, labeling product and dispensing before patients leave building

Abiding by HIPPA regulations and laws daily to ensure privacy of patient information

Opening and closing store, counting registers and safe, reviewing work done by consultants 08/2019 – 05/2021

Accounts Payable Clerk Jam Lighting Distributor Inc. Pompano Beach, FL

Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft

Kept vendor files accurate and up-to-date to expedite payment processing

Applied proper codes to invoices, files and receipts to keep records organized and easily searchable

Verified vendor accounts by reconciling monthly statements and related transactions

Generated accounts payable reports for management review to aid in financial and business decision making

Organized budget documentation and tracked expenses to maintain tight business controls 06/2018 – 08/2019

2

Cashier Sales Associate Wawa Cocoa, FL

Cleaned and organized the store, including the checkout desk and displays

Supervised, directed all merchandise and shipment processing

Identified potential shoplifters and alerted management, detected suspicious activities and watched for criminal behavior

Followed standardized procedures for issuing cash refunds.

Entered all sales into the cash register to ensure purchases were accurately recorded

Interacted with customers and resolved customer complaints ensuring customer satisfaction

Performed sales transactions in a timely fashion

Ensured compliance with company service standards, inventory and cash control procedures 11/2016 – 06/2018

Customer Service Representative Med-Care Pharmacy Deerfield Beach, FL

Ensured positive customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Supported customers and fielded questions regarding merchandising and pricing.

Recommended products and services aligned with customer’s needs and preferences

General office responsibilities (answer phones/take messages, scan, fax and copy, etc.)

Greet/direct clients and visitors upon arrival

References

Courtney Rodriguez – Assistant General Manager, Trulieve – 813-***-**** Carl Canberg – Owner, Jam Lighting Distributor Inc. - 754-***-**** Christina Jones – Manager, Trulieve - 941-***-****

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