Service Representative Office Clerk
Resume:
Edwin Rios
Customer Service Representative
*** *. *** **. *********, PA 18102
*********@*****.***
Summary
Dedicated professional with knowledge of office and warehouse work. I am looking for a position that offers growth and increasing responsibilities where I can use the various skills I have acquired.
Work experience
Warehouse and Hybrid Office Clerk
Royal Industries - Allentown, PA
January 2021 to April 2023
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
Fielded questions regarding available inventory and confirmed supplies for office and warehouse.
Aided warehouse and office by filling in any position vacancies when there were call-outs.
General Contractor's Assistant
JBD Construction - Bethlehem, PA
August 2010 to March 2020
Assisting on job sites, loading & unloading supplies and tools.
Standing, kneeling, and lifting 50+ lbs daily.
Interacting with customers and maintaining a safe and clean work environment, especially because we are working at our customers homes.
Also, learned how to write estimates and proposals for potential customers.
Worked along side 5-10 men, and directly under my boss daily.
Customer Service Representative/Call Center
Wachovia Bank - Allentown, PA
January 2007 to July 2010
Taking up to 100+ inbound calls per day.
Answered phone and assisted customers with changes, questions, concerns or issues with their personal bank accounts.
Maintained up-to-date knowledge of customer accounts
Upselling & offering other accounts to customers that make sense for their personal banking needs.
Also knowing how to de escalate any upset or angry customers using my soft skills learned on the job.
Education
Diploma in College Prep
Freedom High School - Bethlehem, PA
September 1998 to June 2002
Skills
Microsoft Word
Organizational Skills
Bilingual (Fluent in English & Spanish)
Typing
Microsoft Outlook
References available upon request
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