Service Representative Customer
Resume:
Lataesia Pratt
Sherman, TX
************@*****.***
Willing to relocate: Anywhere
Work Experience
Debt Collector
Capio - Sherman, TX
September 2021 to Present
I worked as a Debt collector, Account Specialist I took mainly out bound calls, some inbound, speaking with RP’s about potential ways we could help get their debt cleared, in full or in split payments. I did learn great pitches and rebuttals with the company which helped me gain more confidence with customer service. I happened to accomplish goals like being one of the first few to reach a goal on dialer time a new hire usually don’t be able to reach. I loved speaking and helping others mainly, I got a lot of “You’re the nicest debt collector I’ve talked to”. It’s good to know. Alorica Customer Service Representative
Alorica - Denison, TX
March 2021 to September 2021
I worked for turbo tax first and when tax season was over, moved on to a credit card company where it was mostly inbound calls,I took payments, read transactions verified third parties and things like that. I am a very fast learner, fluent speaker and an outgoing person who’s willing and ready to get the job done. I’m also naturally a helper at heart, that loves to talk and not only talk but with some sense as well. Education
High school diploma
Sherman High School - Sherman, TX
August 2015 to August 2018
High school or equivalent
Skills
• Cash Handling
• Food Preparation
• Food Service
• Packaging
• Cleaning Experience
• Cashiering
• Customer service (4 years)
• Serving Experience
• Cooking
• Kitchen Experience
• Food Safety
• Merchandising
• Busser
• Food Handling
• Meal Preparation
• Tax experience
• Sales
• Telemarketing
• Communication skills
• Typing
• Computer literacy
• iOS
• Data collection
• Cold calling
• Pricing
• Microsoft Outlook
• Android
• PCI
• Windows
• Business development
• Insurance sales
• Inside sales
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