Front Desk Customer Service

CATHERINE A CULBERTSON

**** ******* **

SEVIERVILLE, TN 37876

865-***-**** HOME

865-***-**** CELL

****@*******.***

SKILLS:

I have over 24 years-experience in court record collection for the credit bureaus and private enterprises.

Proofreading files for final submission to courts and for Television production companies.

Public records collection and background/title work in legal, data and private sector.

I have worked over 42 years in Customer Service, Secretarial/Office positions, Travel and Tourism, Reservations, Front Desk.

I have over 34 years’ cash handling experience along with scheduling, accounting and supervisory experience.

I have owned 3 of my own companies and step in as supervisor when necessary at my other positions.

I have extensive experience working with MS Word, Excel, Outlook and Microsoft Office, VLC Media,

EDUCATION:

A.A. Degree in Business Administration with Hospitality Management.

Broward Community College, Hollywood, FL 33024 1/1984-5/1987

WORK EXPERIENCE:

4/20/96-Present Independent Contractor

I perform transcriptions for Jupiter Entertainment for T.V. shows such as Snapped, Fatal Attraction, Homicide Hunters and others. I proofread and correct transcriptions before final submission. I collect public records for Credit Bureaus, performed background searches both civil and criminal, and performed court record research for companies such as TransUnion, Lexis Nexis, National Association of Credit Management and currently for 1st National Bank of America

09/2014-2/2017 Senior Reservations Specialist

Music Road Resort, Pigeon Forge, TN

Duties include making reservations for Music Road Hotel and Inn, Invoicing and processing OTA’s from Booking.com and Expedia, Answering PBX calls and routing them to the appropriate department, Handling situations by guests when they arise either over the phone or face to face, Assisting in the Laundry and Housekeeping department, Room assignments for incoming guests, Special projects assigned to me by my Front Desk Manager, and calling area attractions to set up promotional rates for seasonal packages .

4/26/12- 05/2015 Guest Relations Agent

Ripley’s Entertainment, Gatlinburg, TN

Duties include promoting Ripley’s Entertainment to visitors through the attractions located in Gatlinburg and Sevierville, TN. Selling attractions tickets and combo tickets to guests and handling cash drawers, and some vouchers. Train new hires and will step in and help when supervisors are not available.

4/1996 to 3/2012 Secretary/Legal Work

Attorney’s Located in Southwest Virginia

Duties include receptionist work, Transcription and dictation, filing in courthouses, background checks, typing and proofreading legal documents to be filed on criminal cases, deed for land purchase and deeds of trust. Answering hones, using Windows programs and Mircrosoft Office to complete tasks.

8/01-11/04 Owner/Operator

Nottingham Fun Center, Hiltons, VA

Owner/Operator of business. Performed all customer service, sales, ordering, hiring and maintaining of employees, taxes and accounting books for successful minigolf, arcade and concessions business.

2/96-9/98 Owner/Operator

Hillside Skating Rink, Lebanon, VA

Owner/Operator of business. Performed all customer services, sales, ordering, hiring and maintaining of employees, taxes and accounting books for successful skating rink.

REFERENCES:

Becky Lukosus 413 Garfield St. LaSalle, Il. 61301 815-***-****

Amber Wilson 3566 Baker Springs Rd. White Pine, TN 37890 850-***-****

Brian Wright 3741 Wilhite Rd. Sevierville, TN 37876 865-***-****

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