Service Representative Data Entry
Resume:
Charles E. Baker III
Jamestown, NY *****
*************@*****.***
SUMMARY
Self-motivated Clerical professional offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with a background in billing and office procedures. Excellent communicator dedicated to offering excellent customer service skills.
SKILLS
Microsoft-Word, Excel, Access, Publisher, PowerPoint, Front Page
Customer Service & Support
Data Entry
Billing/Coding
Insurance Verification
Office Equipment
Privacy/ HIPPA Regulations
Conflict Resolution
PROFESSIONAL EXPERIENCE
Secured Assist, Cuba, NY
August 2022 – Current
Customer Service Representative
Managed inbound phone calls in a positive and professional manner.
Effectively communicated with customers.
Helped customers with their questions.
Lincare, Jamestown, NY February 2022 – May 2022
Customer Service Representative
Managed both inbound and outbound phone calls in a positive and professional manner.
Deleted, corrected, or reentered patient orders as deemed necessary.
Read and analyzed documents such as patient orders.
Effectively communicated with health care professionals and patients.
Entered patient and medical information using company software.
Save A Lot, Jamestown, NY August 2020 – February 2022
Supervisor
Supervised, trained, and developed team members.
Answered customers questions regarding store merchandise and pricing.
Managed inventory, placed orders for store items with multiple vendors.
Assisted with staff scheduling.
Communicated with managers to ensure store was running smoothly.
The Resource Center, Jamestown, NY November 2019 – June 2020
Clinical Billing Clerk
Collected and reviewed billing codes.
Prepared data for billing.
Sent billing information to the financial billing department.
Rotech, Jamestown, NY 2015 – 2019, 2007 – 2015
Customer Service Representative IV
Checked insurance verifications and authorizations.
Scheduled medical equipment set ups in homes.
Collected co pays from customers.
Patient Service Technician III
Developed and monitored patient service routes of travel for maximum efficiency.
Educated patients on proper medical equipment use.
Managed inventory, ordered, received and imported to inventory tracking program.
EDUCATION
Jamestown Business College
Associates Degree in Applied Science
Major: Business Administration/Information Technology
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