Charles E. Baker III

Jamestown, NY *****

716-***-****

adw23z@r.postjobfree.com

SUMMARY

Self-motivated Clerical professional offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with a background in billing and office procedures. Excellent communicator dedicated to offering excellent customer service skills.

SKILLS

Microsoft-Word, Excel, Access, Publisher, PowerPoint, Front Page

Customer Service & Support

Data Entry

Billing/Coding

Insurance Verification

Office Equipment

Privacy/ HIPPA Regulations

Conflict Resolution

PROFESSIONAL EXPERIENCE

Secured Assist, Cuba, NY

August 2022 – Current

Customer Service Representative

Managed inbound phone calls in a positive and professional manner.

Effectively communicated with customers.

Helped customers with their questions.

Lincare, Jamestown, NY February 2022 – May 2022

Customer Service Representative

Managed both inbound and outbound phone calls in a positive and professional manner.

Deleted, corrected, or reentered patient orders as deemed necessary.

Read and analyzed documents such as patient orders.

Effectively communicated with health care professionals and patients.

Entered patient and medical information using company software.

Save A Lot, Jamestown, NY August 2020 – February 2022

Supervisor

Supervised, trained, and developed team members.

Answered customers questions regarding store merchandise and pricing.

Managed inventory, placed orders for store items with multiple vendors.

Assisted with staff scheduling.

Communicated with managers to ensure store was running smoothly.

The Resource Center, Jamestown, NY November 2019 – June 2020

Clinical Billing Clerk

Collected and reviewed billing codes.

Prepared data for billing.

Sent billing information to the financial billing department.

Rotech, Jamestown, NY 2015 – 2019, 2007 – 2015

Customer Service Representative IV

Checked insurance verifications and authorizations.

Scheduled medical equipment set ups in homes.

Collected co pays from customers.

Patient Service Technician III

Developed and monitored patient service routes of travel for maximum efficiency.

Educated patients on proper medical equipment use.

Managed inventory, ordered, received and imported to inventory tracking program.

EDUCATION

Jamestown Business College

Associates Degree in Applied Science

Major: Business Administration/Information Technology

Contact this candidate