Admissions Clerk Support Representative
Resume:
BEVERLY D MORRISON
Intake Coordinator
940-***-**** · *******@*****.*** · Weatherford, TX 76086
My Objective:
Highly organized professional with experience in the healthcare industry. Adept at managing a high-volume of intake referrals, providing excellent customer service and maintaining accurate and concise patient records. Expert in working with EMR, EHR and billing and coding programs. Committed to providing comprehensive and compassionate patient care.
Experience
Intake Coordinator
MYOMO, Fort Worth, TX
March 2022 - January 2023
Provided efficient and courteous service to customers at all times.
Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
Verified member's benefits, paid through dates and other policy-related inquiries.
Scheduled appointments for consultations, tests and procedures by determining doctor availability.
Technical Support Representative
KFORCE- HOME DEPOT
September 2020 - February 2022
Troubleshot issues on device-specific problems, network performance, and internet connectivity.
Conducted customer service recoveries using technical knowledge and business skills
Diagnosed issues through process of elimination by asking probing questions.
Interpreted and communicated customer issues through internal case tracking system.
Identified and solved technical issues with variety of diagnostic tools.
TORT Clerk
ACCENTURE – TMHP
October 2019 - February 2020
Inbound calls from Patients, Insurance and Attorneys
Work MVP cases and prepare cases to go to the state
Responded quickly to meet customer needs and resolve problems.
Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Worked with coworkers to complete tasks.
Patient Account Representative
RADNET, Plano, TX
April 2019 - June 2019
Updated payment and personal information in patient database to maintain accurate records.
Answered billing and claims questions from patients, preventing confusion and mistakes.
Negotiated credit extensions when necessary.
Help-desk Analyst
NTT DATA, Plano, TX
March 2018 - June 2019
Help end users with resetting passwords and other issues they may be having
Remote in with user to obtain screen prints and to help solve issue
Citrix, Meditech, ECW and all programs associated with running a hospital.
Troubleshot minor problems and reported larger technical issues.
Patient Account Representative
NAVIGANT CYMETRIX, Lewisville, TX
February 2017 - February 2018
Collect payments and set up payment plans
Handle customer complaints
Answered telephones and directed calls and voicemails to appropriate staff.
Updated payment and personal information in patient database to maintain accurate records.
Answered billing and claims questions from patients, preventing confusion and mistakes.
TEXOMA NEUROLOGY ASSOCIATES, Sherman, TX
August 2016 - December 2016
Maintain Collection Balances
Call on past due account
Collect payments from patients.
Admissions Clerk
WISE HEALTH SYSTEM, Decatur, TX
October 2013 - August 2016
Responsible for registering all patients for multiple departments:
Oversee registration and scheduling of all patients, including insurance verification and prior Authorizations if necessary
Responsible for collecting patient portions due at time of service
Assists billing department with collections
MS for EMR
Admissions Clerk
FAITH COMMUNITY HOSPITAL, Jacksboro, TX
February 2012 - September 2012
Responsible for registering patients to multiple department:
Assist with medical records and patient data entry
Responsible for collecting patient portions due at time of service.
Education
Temple Christian School, Fort Worth, Texas
Skills
Ordering systems- Enhancement special services, order up Ticketing software – Remedy, SOM and Service Now
Remote Access – Bomgar, cyber-ark
Data Bases - Consolidated database, COM support, Receipt Look Up
Certifications
Notary Public for the State of Texas
References
References available upon request
Contact this candidate