S

SHANNON SCOBEE

972-***-****

adw23f@r.postjobfree.com

**** ******* ******. ******, ***** 75063

SUMMARY

Organized, motivated, energetic, dependable, hard-working Leasing Admin. . I am eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Analyzing Documents, Leases and invoices

Research and Coordinate maintenance repairs

Screen Applicants for Approval

Approve and Denied Application

Updated Management Daily

Multitasking and Time Management

Remote Office Available

EXPERIENCE

Apartment Leasing Consultant

IRVING, Texas

Paramount Investments/ Aug 2012 to Jan 2021

Responded quickly to concerns regarding community from prospective and current residents.

Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Prepared lease paperwork and obtained signatures and first payments from new residents.

Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

Contacted and followed up with tenants on renewal notices.

Encouraged prospective tenants to fill out applications after property tours.

Conducted background checks on applicants.

Detailed application requirements and answered questions from prospective tenants.

Promoted property to businesses in local area through marketing collateral, phone calls and email messages.

Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.

Tracked leads using CRM software and followed up with interested parties.

Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Identified and corrected data entry errors to prevent duplication across systems.

Prepared and prioritized calendars and correspondence.

Scheduled appointments, meetings and events for management staff.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Obtained scanned records and uploaded to database.

Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.

Automated office operations by managing internal and external customer correspondence, record tracking and data communications.

Responded to inquiries via email, telephone and social media platforms.

Oversaw invoicing and billing functions, achieving consistent and accurate payments.

Managed electronic calendars using Moleskins and scheduled meetings, appointments and conference calls.

Booked flights and reserved hotel rooms to plan and coordinate staff travel.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Educated customers on special pricing opportunities and company offerings.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Developed strong customer relationships to encourage repeat business.

EDUCATION AND TRAINING

Associate of Science: Medical Coding

Ultimate Medical Academy - Clearwater Expected in Aug 2023

Clearwater, FL

ACCOMPLISHMENTS

Exceeded sales goals by an average of 65% and higher in 2013-2019.

Recognized as Employee of the year for top leasing outstanding performance

MAINTAINED A 65% OR HIGHER CLOSING RATIO

Maintained a 65% or higher closing ratio

Top Leasing throughout the whole company from 2013 -2019

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