Probation Officer Experience Associate

Raphael Mikal Wilson

512-***-**** Austin, Texas - 78758 ***************@*****.*** Raphael's-LinkedIn

SKILLS:

Project Coordination Risk Management Data Analysis Legal Operations Jira Analytical Thinking

Content Strategy Quality Assurance Enterprise Content Management (ECM) Ad Policy Creative Thinking

Policy Management Google Ads Implementation Risk Management Project Charter Resilience Influencing

Legal Documentation Flexibility Change Management Communication Google Docs Technical Reviews

WORK EXPERIENCE

Accenture - Austin, Texas (09/2021-Present)

Platform Experience Associate

Monitor, analyze, and track project process with over 360 workflow changes across 8 applications to ensure compliance with policy updates, elevating operational efficiency by 80%.

Evaluating and analyzing trends related to security, intelligence, or adversarial activity. In addition to developing, improving, and maintenance of standards for the security of our online communities.

Ability to balance multiple projects concurrently and effectively prioritize tasks, with attention to detail and excellent organization and follow-up skills.

Manages project scope, including project deliverables, timelines, client responsibilities, and expectations. Forecasts, tracks, and manages projects toward achievement of organizational goals.

Provide quality risk review service and consistently meet Service-level agreement (SLA) targets while designing and implementing advanced metrics and reporting.

Travis County Adult Probation – Austin, Texas (09/2019-06/2021)

Probation Officer

Conducted interviews with clients, investigating, and examining information related to the client's case and preparing and compile informational reports to facilitate the sentencing process.

Analyzed over 200 victim/offender dialogues for high-risk probationers, leading to a positive shift in attitude towards compliance and community accountability.

Worked in a fast-paced changing team environment, prioritizing multiple tasks to meet filing deadlines, and ensuring the most efficient regulatory process.

Worked collaboratively with law enforcement in receiving offense reports and the execution of active warrants both Internally and Externally.

Exercised good judgment, tact, and diplomacy in all dealings and maintain confidentiality as required.

Travis County Juvenile Probation - Austin, Texas (01/2019-09/2019)

Residential Officer

Assisted in recommending and implementing available treatment plans and corrective disciplinary strategies.

Helped in creation and reviewing reports.

Implemented of operating policies and procedures.

Collaborated effectively with cross-functional team members across the organization.

Documented client behavior for use within the juvenile justice system.

Assisted in training new staff within the Residential Services Division

EDUCATION

Sam Houston State University – Huntsville, Texas

Bachelor of Science – Criminal Justice, Minor – Forensic Science

Certifications

Google Project Management Professional Certificate - Austin, Texas (02/2023)

Community Supervision Officer – Austin, Texas (12/2019)

Texas Risk Assessment Systems – Austin, Texas (12/2019)

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