Pharmacy Technician Customer Service

Richard J. Tryan

586-***-**** • *******.*****@*******.*** • www.linkedin.com/in/rich-tryan

RECENT WORK EXPERIENCE

Blue Cross Blue Shield of Michigan, Detroit, MI Oct 2013 – Feb 2023 Sr Pharmacy Services Analyst

Developed and maintained dashboard to manage performance, inform decisions, and lower costs

Developed and maintained log files of clinical edits for auditing purposes

Created quarterly utilization management savings reports and clinical change reports for Rx

Filed alerts, prior authorization, quantity limit, and step therapy reports

Used Microsoft Access and Excel to create utilization and reject reports

Prepared clinical reports using Optum (PBM) reporting software

Collaborated with Optum (PBM) to improve data quality and access McLaren Macomb Hospital, Mt. Clemens, MI Apr 2011 – Oct 2013 Pharmacy Technician

Interpreted, prepared, and packaged prescriptions

Demonstrated proficiency in pharmacy regulations and professional standards when making TPN’s and Chemotherapy medications

Attained knowledge of TRADE & GENERIC drug names

Applied aseptic technique procedures when preparing sterile products CVS Pharmacy, Clinton Twp, MI Apr 2010 – Apr 2011

Pharmacy Technician

Interpreted, prepared, and packaged prescriptions and entered into computerized system Robert Half Technology, Troy, MI Nov 2006 – Jul 2008 IT Consultant for Kresge Eye Institute, Pontiac Coil (Automotive)

Assisted with installation of Electronic Medical Records prescription system

Served as liaison between IT project group and Kresge Doctors to communicate optimal system layout

Translated medical personnel needs into project management form for software updates

Utilized Visual SourceSafe to insure changes/improvements were tracked and implemented

Provided support for system administration and customer service CERTIFICATIONS & SKILLS

Certified Pharmacy Technician (CPhT) Apr 2010 – Present Microsoft Office Suite, Optum (PBM)

EDUCATION

Michigan State University, East Lansing, MI May 1992 Bachelor of Science

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