Service Representative Data Entry

WHITNEY ROGERS

Arlington, TX *****

682-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Experienced Sales Professional with a demonstrated work history establishing new clients, team management/training, organization and leadership skills. My success comes with persistence, building client trust and follow through which set me apart from our competition.

SKILLS

Data Entry and Maintenance

POS Systems and Ordering Platforms

Customer Data Confidentiality

Customer Account Management

Upselling Products and Services

Issue and Complaint Resolution

Efficient and Detail-Oriented

Building Customer Trust and Loyalty

Upbeat and Positive Personality

Understanding Customer Needs

WORK HISTORY

04/2017 to 03/2021 Customer Service Representative/Financial Manager Eskimo Hut – Ft. Worth, Texas

Cultivated customer loyalty, promoted repeat business and improved sales. Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Recommended products to customers, thoroughly explaining details. 03/2013 to 02/2017 Lead Generator

D&G Quality Roofing – Arlington, TX

Called potential customers from marketing lists and referral programs to engage and discuss personal needs.

Developed and maintained lasting customer relationships as result of quick turnaround and strong communication skills.

Scheduled sales appointments for Insurance Adjusters to discuss products and services and to close qualified leads.

Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.

04/2008 to 03/2013 Retail Sales Instructor

Ogle School – Arlington, Texas

Applied various teaching aids to minimize learning gaps and instruct and motivate students.

Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Evaluated and revised lesson plans and course content to achieve student-centered learning.

Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.

EDUCATION

GED

Arlington High School - Arlington, TX

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