ANTHONY C. MASON

**** * ****** **

New Orleans, La. 70119

Mobile Phone 225-***-****

E-mail:adw1up@r.postjobfree.com

Summary of Qualifications

•Advanced working knowledge of the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, and Windows XP, 8, 10 and Internet Explorer).

•8-9 years of experience in installing, assembly, configuring, maintaining, troubleshooting and upgrading computer hardware, software, personal computer networks, and peripheral equipment.

•Intermediate understanding of WAN, LAN, TCP/IP, Networking and routers.

•4+ years of Implementation as a DBA/ Systems/Network Analysis.

•Successfully demonstrated the ability to effectively handle multitask duties and responsibilities.

•Maintenance of over 400 client’s computer and networks that uses Digitech Systems digital imaging software on their Scan stations and Servers.

•Setup new user accounts, computers, & VOIP phones

•Perform server and software updates and upgrades as required

•Troubleshooting of client’s servers, databases, and workstation issues as needed

Education

University of Oklahoma 2009

College of Liberal Arts

Major: (Criminal Justice) Bachelor of Science

University of Oklahoma- School of Law 2008

Major: (Paralegal Studies) ABA Approved

Associate Degree

•C-Tech Copper Based/ Fiber Optics Cabling Technology

•Automotive Technology

•NCCER Electrical

•NCCER Core Curriculum Construction and Safety

•CompTIA A+ Certified

•CompTIA Security+ Certified

•Successful completion of Microsoft MCAS(MOS),MTA, MTA Network, while enrolled in a B.S. Information Technology

•Actively pursuing certification of Network+, Server+, and CCNA.

•Receiving ongoing experience with servers and applications; systems design and analysis; networking management; security; configuring; and troubleshooting, while in the daily work environment.

Louisiana Technical College CompTIA A+ Certification

2009-2011

Louisiana Technical College (CNA) Certification

1993-1994

U.S. Army Academy of Health and Sciences Diploma and Certificate

1981-1983

Employment History

In-telecom Slidell, La.

Field Service Tech 06/2021 - Present

Duties: Responsibilities included addressing issues and resolving various problems remotely and on-site, while traveling, installing, diagnosing, repairing, maintaining hardware and equipment to ensure optimal performance, additionally, diagnose, communicate, and resolve issues related to firewalls, switching (VLANs), phone Systems, VOIP, cabling, and desktop/PCs.

La. Dept. Of Corrections Angie, La.

Network Cabling Technician 06/2018 - 07/2020

Duties: Responsibilities included the termination, installation, repair, and maintenance of cable systems and associated hardware, while using CAT 5, CAT 6 and fiber throughout the facility as needed.

Avis Budget Car Rental LLC N O Int'l Airport, New Orleans, LA

IT Support 10/2017 - 06/2018

Duties: Provided IT support for End-User. Installed and troubleshot hardware issues, as well as placing computer-workstations on the network. Additionally, Maintained and troubleshooting of WLAN network issues, pc repairs, and installed peripheral devices.

AT&T/ Insight Global 04/2014-10/2017

Networks Operations Specialist

Duties: Monitoring the infrastructure and network, responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate. Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provided IT support for End-User. Installed and troubleshot hardware issues, as well as placing computer-workstations on the network. Additionally, Maintained and troubleshooting of WLAN network issues, pc repairs, and installed peripheral devices. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Marines and supervisors while maintaining Secret Level Clearance.

CF BIGGS Total Document Solutions 07/2010-04/2014

Computer/Network Technician

Duties: Travel to customer sites to install, troubleshoot, and repair Scanners, Printers and Software. Interact with customers while assisting them with their technical issues. I assist customers with phone support for hardware and software issues. I also troubleshoot general networking issues related to Databases, Data imaging, Windows, and SQL Servers. Additionally, I maintain training and certifications on vendor hardware, and assist the sales department with setup and troubleshooting.

SMARTECH 04/2009-07/2010

Computer and Network Technician Contractor

Duties: Maintaining and troubleshooting network issues, pc repairs, server installations, as well as hardware and software upgrades. Additional duties included Clean up and organize desktop and files of office computers, backing up files and documents.

My weekly services involved performing system maintenance (defragment hard drive, registry) and ensuring necessary drivers and software updated being installed on all computers used in the field.

Oklahoma Dept. of Corrections / Louisiana Dept. of Corrections 05/2008-06/2009

Administrative Correctional Officer

Duties: Processing and documenting of incident reports, shift reports, and logs related to offender activities. Supervision of offenders, while providing safety, protection and security for support staff, officers and other offenders.

Olsten / MidFirst Bank/ Midland Mortgage

08/2007-03/2008

Administrative Legal Assistant

Duties: While working under directions and supervision of an attorney, responsibilities included; Auditing of approved loans and verification of personal and substantial customer information that includes deeds and title search reports, property insurance, debtor’s payoffs and debtors contact information plus reviewing of loan conditions and terms, and setting up and confirming locations of mortgage closings. Duties have also consisted of conducting legal research, finding laws and court decisions for determining the proper application of rules and regulations, then communicating and conveying file information to the attorney representing the bank during foreclosure proceedings.

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