Summary

Experienced retail associate with communication skills offering sales expertise, such as customer care, product information and demonstration, and satisfying guest inquiries with politeness and professionalism.

Work History

Ellie and Eva Music

San Francisco, CA

04/2019—Present

Sales Associate

•Demonstrate product knowledge with polite service to guests.

•Resolve guest inquiries, from product use and installation, lost packages, and damaged goods during transit.

•Communicate with shipping companies on lost and damaged orders for insurance purposes.

•Track and pick-up arriving shipments at the Port of Oakland.

•Create listings for merchandise on various e-commerce platforms and fulfill online transactions.

•Record and update inventory.

Contemporary Services Corporation

San Francisco, CA

02/2020—Present

Event Crowd Management

•Create a safe environment for event attendees by being proactive in assisting customers' concerns.

•Key duties include providing great customer service, patrolling the venue, and lifting heavy equipment.

Shoe Palace San Francisco, CA 08/2021—01/2022

Sales Associate

•Proactively assisted customers by answering their questions accurately and grabbing their merchandise in a timely manner.

•Stocked and organized the stockroom by the appropriate size, color, and styles.

Rex Auto Service

San Francisco, CA

01/2019—03/2019

Mechanic Apprentice

•Serviced vehicles, such as oil changes, tune-ups, and inspections to ensure road safety.

•Retrieved customer information for billing and provided invoice documentation.

•Conversed with customers about vehicle updates, new findings, and pick-up availability.

Ross Dress for Less

Daly City, CA

07/2017—10/2018

Loss Prevention Specialist

•Interacted with colleagues to collectively provide a safe and secure environment for guests.

•Mitigated theft and fraud.

Retail Associate

•Assisted customers in their needs to ensure maximum satisfaction.

•Key duties included organizing merchandise, directing customers to the correct areas, and providing great customer service.

Education

Abraham Lincoln High School

San Francisco, CA

08/2013—05/2017

High School Diploma

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