Customer Service Support

Dony Khergoli

Profile

Energetic repair technician with 3 years customer service experience repairing and providing service with reference to the customer requirement. Clear understanding of modern technologies and services. Experience with sales, troubleshooting, tech support and customer care. Knowledge of major customer service software, handling customer complaints and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

Professional Experience

SMS INFO COMM (March 2018- current)

Task and Responsibility

Install new products, and test them to ensure they are working correctly

Educating the client on how to use and maintain their device

Perform maintenance and provide customer support

Diagnose problems and come up with solutions to repair them

Order parts needed for repairs if needed

Fill out detailed reports and keep records on services that have been performed

Explain issues with equipment and repairs to customers

Build and maintain relationships with customers

Ability to install, repair, service, test and troubleshoot equipment

Must be able to read blueprints and diagrams

Ability to work flexible hours and work around a changing schedule

Excellent communication, interpersonal and diagnostic skills

Working knowledge of the equipment needed for the job

Ability to work independently without much supervision

CTDI (October 2017 – Feb 2018)

Task and responsibility

Ensure that all repairs preformed meet the company’s quality standards

Ensure that our clients receive the highest level of customer service

FedEx Supply chain (August 2017- Oct 2017)

Maintain cleanliness and professional appearance of store and repair stations

Maintain positive work environment

Disassemble, test, and replace defective parts

Reassemble complete device

Support productivity by ensuring all request åre handled in a timely manner

Have the ability to work unsupervised while prioritizing and delivering timely, high quality work

Keep track of inventory and customer devices

Education

Bachelor in Science and Technology (2008-2012)

Tribhuvan University, Nepal

High School Diploma (2006-2008)

Campion Academy, Nepal

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