Call Center Data Entry

Robert Young

*** **** *** *** **. Knoxville, TN *7920 ***********@*****.*** 865-***-****

Objective

I am looking to build a growing career with a company where I can continue to grow my customer service and administrative background and utilize my effective problem-solving skills. Qualifications 5+ years of increasing responsibilities and experience in the customer service industry. high-energy, enthusiastic, and dependable individual who excels in challenging and competitive environments. anizational skills. Able to multi-task working effectively with very little supervision. second workgroup to handle high call volume.

Employment History

Team Lead, Accenture Flex November 2021-March 2022

Responsible for supervising all day-to-day activities of a Call Center Agents team that responds to claimant requests, questions, issues, and ensuring that all internal policies and procedures are adhered to. This position requires an understanding of the Maryland State regulatory environment in-order-to apply policies and procedures to remain compliant. The Team Lead must also manage their team to ensure all service levels and standards meet or exceed established metrics.

Team Lead, VDart June 2021-November 2021 Responsible for supervising all day-to-day activities of a Call Center Agents team that responds to claimant requests, questions, issues, and ensuring that all internal policies and procedures are adhered to. This position requires an understanding of the Maryland State regulatory environment in-order-to apply policies and procedures to remain compliant. The Team Lead must also manage their team to ensure all service levels and standards meet or exceed established metrics.

Primary Support Lead, VDart April 2021-June 2021

Assist the Team Lead in an ad-hoc basis in the training, coaching and development of call center agents and the resolution of the most complex issues and problems. And is responsible for resolving customer questions, complaints, and requests via the telephone adhering to internal policies and procedures and productivity and quality standards.

MDDOL Front Office Phone Agent, VDart February 2020-March 2020High Volume Inbound calls assisting Unemployment Claimants for the State of Md UI Dept with maintenance of existing claims, Filing and registration of new claims under Pandemic Assistance programs. Research and assist in solving issues with inactive, on hold and back dated claim payment

Medical Claims Processor, VDart October 2018-February 2020

Maintain working knowledge of claim types, billing and coding for timely and proper adjudication of submitted claims. Process reimbursements when/ if required. Utilize provided information to determine claim viability. Data entry and customer account maintenance.

CVS/Caremark September 2017-July 2018

Prescription Benefits Manager Primarily responsible for developing and maintaining the formulary, contracting with pharmacies, negotiating discounts and rebates with drug manufacturers, and processing and paying prescription drug claims. Inbound member maintenance assisting with navigation, comprehension and utilization of member benefits and prescription plans. Prescription order processing and tracking.

Education

Clemson University Clemson, SC Bachelor of Arts, English

Contact this candidate