Shalona Smith

Skills

Oakland, CA

• Highhly detail-oriente

• Customer service-oriented

• Driving for more then 10+ years

• Client relations aptitude

• Hospitality Services

• Committed team player

• Shipping and receiving professional

• Quick learner

• Exceptional telephone skills

• Superb people skills

• A level headed professional who remains calm, effective in extremely difficult, and stressfull situations

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Health Care Provider

Alameda County in home support services - Oakland, CA July 2004 to Present

• Helping disabled people with day to day living so that they do not have to live in a care home.

• Understanding medical procedures

• patient care

• long term care

Shipping and Receiving Clerk

Randstad/ Skyloom 4 month contract - Oakland, CA

September 2022 to December 2022

• Receive packages from mail room

• Open packages and retrive invoice from package make sure every item is there that on invoice

• Input item into computer receive the item on the website that they use

• Put item away that I received where ever the item is to be put according to the website

• All items that needed to be shipped out I would go on website get information about item and then go on shipping company website and input information that shipping company needs

• Print label and pack item up, put label on package, either take to shipping company or give to shipping company when they come to deliver other packages to the company Customer Service field advocat / 4 month contrcat

CARVANA - Richmond, CA

August 2021 to December 2021

• Drive all around the Bay Area and sometimes 20 -40 miles outside the Bay Area.

• Advocating with the client with helping them with DMV paper work from the sell of there car to make sure that all paper work is done correctly before sending off to DMV

• Inspecting all around the car to make sure that the car is in the same condition that the client say the car is in

• Locking up the car, and putting the keys in a lock box.

• Dispatch tow truck via Pad to have car towed to Carvana hud in Richmond

• Handled payment for sell of car from client to Carvana direct deposit or via check

• Handled online orders and credit card transactions

• Responded to claim inquiries

• Resolved customer information and complaints

• Answered general questions

• Assisted customers with a warm and professional attitude

• Provided policy and service information

• Managed client records

• Performed data entry for customer information

Customer Service/Porter

Blue Star Refreshment Services - San Francisco, CA July 2018 to April 2020

• Hospitality services

• Food and beverages preparing for the workforce via Uber Headquarters

• Stocking beverages, coffee, snacked

• Make sure all utensils, cups, plates, and bowles are stocked constantly every day

• Feeling inventory for three different floors in the building at Uber Headquarters

• Make sure that all food and beverages are stocked and prepared and ready in the mornings, Auto Parts Inspector

Select Staffing/ T.K. - Hayward, CA

December 2017 to May 2018

• Helping team members inspect auto car parts.

• Assemble auto car parts

• Document all inspections, and assembled auto car part

• Receiving inventory of auto car parts

• Taking inventory on auto car parts

• Preparing, inspected, and assembled auto car parts Customer Service/ Lab Technician

Laney College /Cosmetology Deparment - Oakland, CA January 2014 to January 2016

• Politely assisted customers in person and via telephone

• Recommend, selected and helped locate and obtain out-of- stock product based on customer request

• Developed reputation as an efficient service provider with high levels of accuracy

• Maintained cleanliness and presentation of stockroom and production floor

• Directed calls to appropriate individuals and departments Education

Some college and in Cosmetology

Laney College - Oakland, CA

July 2012 to December 2015

Skills

• Customer service, Advanced anatomy and physiology (3 years)

• Anatomy Knowledge

• Laboratory Experience

• Hospice care

• Patient care

• Special needs

• Shipping & receiving (1 year)

• Customer service (3 years)

• Phone etiquette (10+ years)

• Customer support (10+ years)

Certifications and Licenses

State of California Licenses

October 2003 to December 2024

• California State License: Class C

• Able to drive all around California

• Able to drive day and night

• Drive short and long distance

• I can drive a box truck

• I can drive a stick and automatic car, or truck

Contact this candidate