CUSTOMER SERVICE
Resume:
Casey Ley
**** *******, *******, ** *****
407-***-**** ******.***@*****.***
Work Experience
Gin Ricky's, Dubuque, IA August 2019 – Present
Bartender
Clean bars, work areas, and tables.
Check identification of customers to verify age requirements for purchase of alcohol.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Mason Dixons, Dubuque, IA November 2018 – March 2020
Bartenders
Take beverage orders from serving staff or directly from patrons.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Collect money for drinks served.
Tony Roma's, Dubuque, IA April 2021 – September 2021
Meeting, Convention, and Event Planners
Consult with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions.
Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
Barrell House, Dubuque, IA December 2016 – July 2018
Bartender
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Check identification of customers to verify age requirements for purchase of alcohol.
Education
Lancaster High School, Lancaster, WI August 2008 – May 2012
High School
Skills
Bartending
Customer Inquiries
Process Improvement
Workflow Management
Customer Relationship Management
Standard Operating Procedure
Beverage Products
Inventory Management
Customer Complaint Resolution
Food Safety And Sanitation
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