Service Representative Retention Specialist

Confidential

JAMONE

MUHAMMAD

Customer Account Manager

Retention Representative

Mentor

PROFILE

CONTACT

Professional seeking a career with

opportunities of advancement. Looking for

an organization with strong inter-company

development which includes mentorship.

(512) 985 – 0936

**************@*****.***

EXPERIENCE

SKILLS

Retention Specialist

SPECTRUM

Receives incoming calls to provide an all-in-one

experience to customers. This includes providing

new offers, assisting with maintenance of current

service and conflict resolution. Maintaining integrity of the company by using de-escalating skills while properly documenting each experience with detail.

• Detail Oriented

• Resourceful and Resilient

• Team Collaborator

• Natural Leader, Mentor and

Mentee

• Versed in Microsoft Office Suite

Claims Clerk including Excel and PowerPoint

ARTECH/ACCENTURE

Received incoming calls from a specialized group

including attorneys, insurance agents and Medicaid recipients about Medicaid liens. Performed

investigation of claims and documents all evidence. Determined eligibility of claim. Compiled evidence of escalated cases for state review.

EDUCATION

Customer Service Representative

ALORICA

Received incoming calls from customers about in

home natural gas needs. This includes initiation

and cancellation of services. Negotiated debt and

provided payment plans for those who qualified.

Directed emergency calls to technicians in the

proper departments.

Texas Southern University

TELECOMMUNICATIONS

Contact this candidate