Service Representative Mail Clerk
Resume:
Brandy Johnson
**********@*****.***
Dallas, Texas 75241
Career Objective
Obtain employment within a company that encourages career development and growth. Education
Diploma – Wilmer Hutchins High School (May 11, 1995) United States Navy (November 11, 1996)
Work Experience
Patient Advocate, Schumacher Clinical – (9/2019 to Present) Responsibilities: A Patient Advocate is responsible for assisting patients with financial options. Accomplishments:
o Patient Services: Provides efficient, high-quality service to patients on information on bills and charges, referrals, and other matters.
o Billing Services: Collects billing from hospitals and insurance companies; follow-up billing information on the patient and payer.
o Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records; update incorrect insurance claims and file correctly; send claims to be corrected for coding purposes.
Customer Service Representative, PFS Web – (10/2010 to 2/2019) Responsibilities: Customer service representative tasked with maintaining and increasing company sales. Accomplishments:
o Assist domestic and international clients with various product purchases (i.e. – Home Depot, Tassimo, and Gevalia).
o Verify potential customer’s credit information
o Prepare monthly reports to detect fraud, past delinquencies, and approvals. School Crossing Guard, City of Dallas – (08/2009 to 09/2010) Responsibilities: Traffic management specialist designed to aid school pedestrians. Accomplishments:
o Assist school children with crossing busy intersections to get to their schools. Mail Clerk, US Postal Service Dallas Main Post Office – (05/1997 to 6/2009) Responsibilities: Provide quality customer service by identifying mail classifications for customers in DFW metroplex.
Accomplishments:
o Perform classification of 1St Class Mail by keying zip codes. o Sort and group 2nd Class Mail by sectioning 20 lbs – 50 lbs bulk boxes. o Perform quality control on all mail by ensuring accuracy of mail sectioning and coding. o Perform quality customer service by assisting customers at Mail Window with things such as purchasing postage stamps, mailing certified packages, setting up PO Boxes, and any other customer inquiries.
Splicer, Qualex– (12/1996 to 05/1998)
Responsibilities: Prepared, analyzed, and processed film for any customer in the region. Accomplishments:
o Prepared film for photo finish by applying an initial quality check. o Spliced and developed film.
o Performed second level quality control check.
o Provided quality customer service by preparing photo according to customer request. Call Center Representative, ATC– (8/1994 to 05/1995) Responsibilities: Offered valued customers free long distance services from AT&T and others assignments.
Accomplishments:
o Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues. Skills
Microsoft: Word, EXCEL, PowerPoint; Medical Systems References
Available upon request
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