Service Agent Data Entry

DENESHIA HURD PAUDEL

Dallas, TX

Phone: 469-***-****

Email: ***************@*****.***

PROFESSIONAL SUMMARY

Over 4 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Outstanding safety record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. WORK EXPERIENCE

LYFT & UBER Dallas, Texas

Rideshare Driver/Independent Contractor 01/2020 - 11/2022

Greeted and transported riders to designated locations. Assisted mobile app users with closing out rideshare.

Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.

Helped passengers with luggage, collected fares and politely answered questions.

Collaborated with dispatchers to stay on top of pickups and drop-offs and adapted quickly to changing assignments.

Maintained impeccable records of daily drives, vehicle maintenance and notable incidents. Adhered to tight schedule and met departure and arrival deadlines. Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.

Assisted elderly and disabled passengers entering and exiting shuttle. IQOR Richardson, Texas

Customer Service Agent 06/2019 to 01/2020

Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

Provided primary customer support to internal and external customers. Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service.

SURVEY INTERVIEWER Dallas, Texas

Nielsen Company 12/2015 to 08/2018

Followed scripted questionnaires verbatim to collect research data. Used specified forms to compile, record and code results or data from interviews and surveys.

Prepared reports of findings by illustrating data graphically and translating complex findings into narrative format. Coded data from participant interviews.

Elicited comments from individuals surveyed and accurately recorded comments.

Conducted interviews with participants to assess eligibility.

Explained survey objectives and procedures to interviewees. Performed data entry, electronic data collection and tracing to support [Type] research. DENESHIA HURD PAUDEL

ESTHETICIAN Arlington, Texas

Nylynn Cosmetics 01/2013 to 06/2014

Sterilized equipment for patient treatments.

Assessed condition of clients' skin in order to make recommendations to improve skin quality.

Fostered friendly, warm and exceptional customer experience.

Analyzed skin condition and made appropriate product recommendations.

Recommended retail products for at-home use.

Advised clients on proper home-care regimens.

Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.

Discussed procedures and treatment options with clients.

Performed consultations for patients before scheduling treatments. Performed special anti-oxidant, acne and microdermabrasion facial services.

Developed individualized, therapeutic skin care programs.

Flexibly worked evenings and weekends to maintain proper spa coverage. SKILLS

Route Planning and

GPS Navigation

Documentation

Passenger Comfort

Federal and State Driving

Regulations

EDUCATION

Esthetics Esthetics

Ogle School Hair Skin Nails Arlington, Texas

o Certificate of Completion Esthetics

International Dermal Institute Addison, Texas

o Certificate of Completion Esthetics

National Laser Institute Addison, Texas

o Certificate of Completion Esthetics

Mountain View College Dallas, Texas

o Associate of Science

International Business School

o Associate of Applied Science – Computer and information Sciences

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