Customer Service Information Security

Roosevelt Marc

**** ******* **, ****, ** *****

914-***-**** ***************@*****.***

EDUCATION

Master of Information Systems Management

Concentrations: Information Security

Keller Graduate School of Management Downers Grove, IL – December 2020

3.78/4.0 GPA

Master of Network and Communication Management

Concentrations: Wireless Communications

Keller Graduate School of Management Downers Grove, IL – December 2017

3.69/4.0 GPA

Bachelor of Arts

Major: Math

Minor: Computer Science

Purchase College State University of New York, New York, NY – May 2009

KEY COURSES

Telecommunications law & Policy

Wireless Broadband Handbook

VoIP Wireless P2P

Data Processing

Business Data communications & Networking

Project Management

Network Security

Top-Down Network Design

CISSP and CAP

Executive’s Guide to IT Governance

Securing E-Business Systems

Strategic Management of Technological Innovation

Technical Skills

OPERATING SYSTEMS: Windows XP, Windows NT, Windows ME, Windows 2000, Windows 11, Mac OSX, Mac OS 13.0, DOS.

Software / Applications:

Microsoft XP, Microsoft Office 2000, MS Word, MS Access, MS Excel, MS Project, Internet Explorer, Outlook Express, PowerPoint and many more.

Languages: Java and JavaScript

Hardware: Macintosh, TCP/IP, IPX, Routers, Switches / Hubs, TI/DSL / ISDN / Frame Relay, HP Printers.

COMPETENCIES

Communication & Interpersonal

Prepare and debate materials learned among classmates while focusing on academic integrity that includes project developments.

Introduce scientific, mathematical and social responsibility concepts.

Provide excellent customer service by communicating efficiently with corporation regarding the value of projects creativity.

Project Management & Organizations

Use exceptional knowledge to verify effectiveness of all technical management.

Reserve the right within preserving confidentiality as conflicts of interest may occur.

PERSONAL PROJECTS

Applying Certificates within the Banking Systems

Small Businesses and Voice Over Internet Protocol (VoIP)

Thesis On Pythagorean Theorem

PROFESSIONAL EXPERIENCE

Ryder Logistics / HP Computer Plainfield, IN June 2022 - April 2023

Technician

Diagnose, repair laptop and desktop computer systems.

Ability to work on many different software platforms.

Create quotes for repair that includes parts and labor.

Proficient in troubleshooting and workflow process.

Repair component for Bank of America account.

Ph.D. student for Electrical & Computer Engineering (ECE) for Spring 2024.

REFERENCES

Timothy Tobias Timothy Brinker Owen Fletcher

SME Repair Team SME Repair Team SME Repair Team

Life Cycle Solutions Center HP Inc. Life Cycle Solutions Center HP Inc. Life Cycle Solutions Center

Email: *******.******@**.*** Email: *********@*******.*** *************@*****.***

1301 Smith Road Phone: 317-***-**** Phone: 317-***-****

Plainfield, IN 46168 USA

AFFILIATIONS

The National Society of Leadership and Success, Member 5/2017

Contact this candidate