Logistics Coordinator Customer Service
Resume:
Contact
Skills
Work History
Logistics Coordinator/Customer Service/Account Manager
BRAD TONKEL
** ***** ********** ** *********, customer service and account management. Highly motivated and detail oriented; able to work independently, cohesively as part of a unit or in a leadership capacity to accomplish goals.
Address
St. Louis, Missouri 63129
Phone
*****@*****.***
WWW
https://zety.com/profile
/brad-tonkel/228
Assisting
customers Excellent
Logistics
functions Excellent
Delivery issues
resolution Excellent
Microsoft
Suite Very Good
Organization
and Time
Management
Excellent
Teamwork
and
Collaboration
Excellent
Renovations Support Coordinator
Offerpad, St. Louis, MO
Thrived in remote, fast-paced, fluid environment
managing a mixture of daily tasks, planning,
investigating and sudden, urgent issues that
required immediate attention to avoid loss of
return on investment
Primary escalation point for St. Louis and Kansas
City markets for activation, deactivation and any
interruption of utility services for properties
acquired or sold for renovations to be completed
Spearheaded forecasting project to identify and
address possible upcoming outages at acquired
residences to prevent damage to property, loss
of service and/or disruption of renovation process and keep Renovations Team updated on those
potential situations
Update and maintain up-to-date and very
accurate records of utility company and local
township contact information, the most efficient
method of contact, and any specific
requirements or permits needed to activate utility services.
Responsible for review, inputting in internal system and then issuing awarded renovations projects to
3rd party vendors
2022-03 -
2022-11
Relocation Management
Specialist/Logistics Coordinator
UniGroup, Fenton, MO
2016-01 -
2022-03
Excelled both in-office and remotely, in a
fast-paced, very detail oriented role as sole
escalation point-of-contact for Military Member's
relocation from origin to destination.
Managed hundreds of relocation projects per
year, at varying stages, from consult-
to-completion, constantly communicating with
customers, internal and external entities to
effectively deliver timely and accurate updates
to insure success.
Track shipments thru on-line assistance, in-house
systems, and/or contacting internal departments
or external contacts via phone or email.
Exceeded in accomplishing tasks both
individually and in team situations that led to
added responsibility of becoming department's
liaison for Revenue Department concerning
billing and approval inquiries with Military Bases. Spearheaded project to perform 2 separate and
distinct roles simultaneously for 5 months to assess the need for any recommended improvements
for future projects to insure success and
consistency. Led to department revamping task
structure which increased efficiency by 15-20%.
Contractor
ABINBEV, St. Louis, MO
Received Customers inquiries via Phone and
Email regarding intricate refund processing on
special product release, completing over 300
requests during tenure
Aided additional departments in completing
outbound contacts to regional businesses
requesting information and usage concerning
new smartphone application
Provided nutritional information and replied to
Customer inquiries concerning availability of
existing and newly released products
2016-01 -
2016-01
2010-01 - Margin Specialist/Key Account Manager
SCOTTRADE INVESTMENTS, St. Louis, MO
Coordinated with Branch Office Managers and
Assistants in releasing monetary disbursements
from client's accounts
Compiled and processed daily reports
concerning outstanding amounts due in client's
accounts and relayed to branches Federal
requirements regarding deadlines for payment
Work with branches in cooperated reviews of
client's accounts concerning market impact to
their portfolios thru thorough computations and
forecasting
Directly provide and compile feedback from
branches concerning vigorous system upgrades
and overhauls to better service clients
Improved account management by predicting
potential competitive threats and outlining
proactive solutions
2015-01
Service Specialist/Key Account Manager
EDWARD JONES, St. Louis, MO
Assisted Investment Representatives and Branch
Office Assistants with queries and impacts
regarding client's ability to borrow against their investment portfolio
Communicated with significant amount of
15,000+ Edward Jones branches regarding client's
overdue trades and regulatory deadlines
regarding payment
Actively aided in revamping internal systems for
clients in paying off loan balances in their
accounts
Consistently performed at top of department in
amount of contacts resolved per day
Continuously coordinated team efforts with other
departments to aid in problem solving and
research
Improved account management by predicting
potential competitive threats and outlining
proactive solutions
2005-01 -
2008-01
Education
Manager
IMO'S PIZZA / TELEGRAPH PIZZA, INC, St. Louis, MO
Position involved managing and scheduling staff
of over 30 employees, generating daily sales
reports, assessing product preparation, inventory
and success and assisted in accounting for
$950,000 in annual sales.
Developed daily employee production checklist
to improve performance and better motivate
staff leading to sizeable work staff retention
Assisted with all customer queries and concerns.
Mentored staff in expectations and parameters of
kitchen goals and daily work
Instructed new staff in proper food preparation,
storage, use of kitchen equipment and sanitation
Planned promotional menu additions based on
seasonal pricing and product availability
Reduced restaurant's annual food and labor
costs by 15% through proper budgeting,
scheduling and management of inventory
Trained and mentored new employees to
maximize team performance
Bachelor of Fine Arts: Theatre /
Communications, Theatre Performance
Missouri State University - Springfield, MO
Strong emphasis in group projects. Successfully
completed numerous departmental reviews based
on major coursework progression and academics.
Strongly endorsed by professors for numerous
continuing education programs and awards.
1996-01 -
1998-05
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