Service Representative Administrative Assistant

EBONY JOHNSON

**** ****** * **** ******, FL ***47 772-***-****

**************@*******.***

PROFESSIONAL SUMMARY

Dependent and efficient administrative assistant, dedicated to providing high quality customer service. Proven track record for my ability to work effectively and independently as a team member. Ability to communicate with diverse populations. Highly organized and capable of representing the company/organization in a pleasant and professional manner.

EDUCATION AND CERTIFICATIONS

Indian River State College, Fort Pierce, FL

Bachelor of Science: Organizational Management

2016

Associates in Science Business Administration/Management

2012

CORE SKILLS

•Quality Customer Service

•Multi-task

•Great Interpersonal Skills

•Problem solver

•Organized

•Data Entry

•Team-Player

•Confidential

•Effective Time Management

HIGHLIGHTS OF EXPERIENCE

Administrative Assistant/Clerical

•Operated multi-line telephone system, answered, screened and forward call to requested department

•Maintained all patient files electronically and/or manually

•Reviewed patient files to gather information and schedule appointments with in-house physicians

•Served as liaison for internal staff and customers to report information

•Obtained and documented account information in customers' files and/or forms

•Received and processed payments in all forms, such as money orders, checks, and credit card transaction for internal and external customers

Customer Service

•Greeted customers in person and by telephone in a friendly and courteous manner

•Processed and tracked customers’ order to ensure timely delivery by promised date

•Instructed patients how to use medical equipment and/or devices such as diabetic and ostomy supplies

•Resolved any issues and/or problems with orders through cancellation and re-shipment of requested devices

•Received inbound call for customers and processed accurate orders of medical supplies

WORK EXPERIENCE/INTERNSHIP

Mustard Seed Ministries Fort Pierce, FL

09/2021-03/2022

Humanitarian Service Manager

Teleperformance Port St. Lucie, FL

12/2018-08/2020

Customer Service Representative/Sales

Indian River State College Fort Pierce, FL

09/2016-12/2016

Work Study/Human Resource Dept./Administrative Assistance

New Horizon of the Treasure Coast Fort Pierce, FL

11/2015-12/2016

Intern-Corporate Compliance & Performance Improvement

Spine Extremity Rehab Center Fort Pierce, FL

04/2013-05/2015

Administrative Assistant

Oxford Management Services Port St. Lucie, FL

09/2008-12/2008

Administrative Assistant

Liberty Medical Supply Port St. Lucie, FL

Customer Service Representative

04/2004-05/2006

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