Customer Service Collector
Resume:
JULIE MERRILL
************@*****.***
I have extensive training in auto loan collections as well as numerous years of processing experience. I am very detailed and pride myself for being accurate, my files/accounts flow smoothly. I possess excellent verbal and written communication skills. I am self-motivated and also enjoy working in a team environment.
EXPERIENCE
12/2019- PRESENT
LOAN ADVISOR III, Bridgecrest/Drivetime
Job duties: Collections of delinquent auto loans 1-120 days past due. Contacting the customer to arrange payment plans and/or schedule payment to stop repossession. Managing a pipeline, skip tracing and general customer service.
8/2018 - 12/2019
ACCOUNT ADVISOR, Loan care
Job duties: Collections of delinquent mortgage loans. Contacting the customer to arrange payment plans and/or review for assistance.
1/2017- 8/2018
LOAN ADVISOR, FREEDOM FINANCIAL
Job duties: Collections of delinquent personal loans 1-90 days past due. Contacting the customer to arrange payment plans, providing general customer service.
6/2017 - 12/2017
COLLECTOR II, REGIONAL ACCEPTANCE
Job duties: Collections of 1-90 days past due auto loans. Contacting the customer to schedule payment arrangements and/or offer other alternatives available. Providing customer service and overall general assistance to customers.
SKILLS
Excellent written and oral communication skills
Critical thinking and problem solving abilities
Great teamwork and collaborating skills
Extremely flexible and adaptive
Contact this candidate