Help Desk System Administrator

PROFESSIONAL PROFILE:

Successful experience in development and implementation of the new Client/Server interfaces, as well as, support of existing production systems. Over 20 years in programming/development and Network administration/IT/Help Desk Support. Technology infrastructure professional with knowledge in the installation, configuration, development of various hardware/software systems. Committed team player in supporting company objectives. Currently taking tutorials on Azure

PLATFORMS: Windows, Windows Server

NETWORKING: Ethernet, VPN, Pier to Pier, Unix

LANGUAGES: Basic, Visual Basic, SQL, VBA, C

TOOLS: Office 365, Azure, Office Suite, ADO, ODBC, Crystal Report, MS SQL Enterprise

HARDWARE: IBM/PC Compatible, APPLE Macintosh, Laptops, Printronix, Desk Jets, Laser Jets

WORK EXPERIENCE:

01/2023 – Present IT&S Desktop Support

Citizens Bank in NJ - via BPT Staffing - Contract

Responsible for Bank platform migration during transition

Providing second level support to clients using ServiceNow, Active Directory, SCCM, go-live support for users on new applications via phone

Reimaging and Hardware upgrading on Desktops and Laptops for various bank branches

Creating and maintaining OneDrive

Installing various bank applications like FileServ, BeachHead, ConnectTeller

Supporting clients on Microsoft Office365, check bundle scanners

Establishing network connectivity for bank cash machines, and various bank equipment using switches, repatching

11/2020 – 08/2022 IT&S Tech Support/Help Desk

RWJ Medical Center in NJ - various locations via Insight Global Inc - Contract

Responsible for EpiCare Ambulatory EMR project going live

Provided go-live support for users on new applications via phone, ServiceNow

Converted Windows 10 WOW stations into VDI (IGEL), BCA PC

Installed various EPIC Hardware Peripherals, Ivanti Packages like Imprivata Palm Vein Scanner, Ingenico Credit Card Reader, Honeywell Barcode scanner, Topaz Signature Pad, Wireless Zebra Label printers

Reimaging and Hardware upgrading on Desktops and Laptops from Windows 7 to Windows 10 using LANDesk and Ivanti Management Console

Transferring clients documents, email Archives, using LA (Local Administrative) account

Installed complicated software like, Alchemy, MOSAIQ, RedCode, CPN for various departments like HR, Radiology, Labor and Delivery in RWJ Health Network

Installed LAN and USB, Zebra printers, scanners, Honeywell Bluetooth scanners

Provided second level Technical support to clients via ServiceNow Ticketing System, Bomgar Remote Access

02/2019 – 03/2020 Help Desk/Hardware-Software Tech

Craving Corps Inc, Eatontown, NJ

Hardware/Software upgrade on various Desktops and laptops: Lenovo, HP, CyberPower. Servers

Provided first level Technical support to clients

02/2014 – 2018 IT/Help Desk

Simparel Inc, New York, NY

Engaging clients early in the design and development process or our technologies to improve quality, collaborate with technical experts, and deliver the right strategy and features

Working with internal and external resources to troubleshoot, identify and develop solutions or workarounds for customer issues

Provided first level Technical support to various clients

2003 – 2013 IT/Help Desk Consultant-Part time

Zoof IT NY Inc, New York, NY

Responded to technology help requests, troubleshoots computers and printers.Installs and modifies hardware and software under the direction of professional staff

Diagnosed and resolved hardware/software connectivity issues

Provided support for Network, Help Desk and NT Client/Server environments

2001 – 2002 System Administrator / Programmer / Analyst

XO Communications, Secaucus, NJ

Responsible for Servers Administration of the company. Setting up servers for clients: installing software, configuration, DNS setup, working with hubs and switches. Administering Servers like COMPAQ DL-360/380, Sun Solaris UltraSparc, Red Hat Linux, DELL 1300/2300, COBALT LINUX RaQ3. Working on trouble tickets using Remedy system. Responsible for system implementation using C/UNIX/TCP/IP platform and socket programming. Support ISP’s and partners with answers to operational questions.

Provided services to support and administer Windows 98/2000/NT/XP Server/Workstation

Configure NT servers and workstations for various applications, setup and troubleshooting various windows-based applications. Resolve Network connectivity problems

2000-2001 System Administrator

Mail.com, Jersey City, NJ

Responsible for administration of a major business messaging site. Utilized various monitoring techniques (MRTG, DB Meter, Webmeter, Sysmon) to identify system bottlenecks or failures. Monitor critical system information such as disk utilization, web and mail server status using both automated and manual means. System comprised of WWW farm running on NT4 servers, Sun Solaris 7.0 and Oracle 8.0 database. Support ISP’s and partners with answers to operational questions. Provided services to support and administer Windows 95/98/NT Server/Workstation. Configure NT servers and workstations for various applications, setup and troubleshooting various windows-based applications. Resolve Network connectivity problems. Extensive knowledge of HTTP and TCP/IP protocols, HTML and ASP languages, internet routing and WWW load balancing techniques, NT architecture and administration.

1999 – 2000 System Administrator

Internet Tradeline, New York, NY

Responsible for administration of a major e-commerce site. Utilized various monitoring techniques (MRTG, NT Event Log, NT Performance Monitor) to identify system bottlenecks or failures. System comprised of WWW farm running on NT4 servers and Oracle 8.0 database. Controlled an application and system performance using in-house and Microsoft control utilities. Developed an HTML and ASP pages to facilitate pro-active application probing and monitoring. Acquired extensive knowledge of HTTP and TCP/IP protocols, HTML and ASP languages, internet routing and WWW load balancing techniques, NT architecture and administration.

1996 – 1999 Programmer / Analyst - Consultant

Bankers Trust, New York, NY

As a part of a development group participate in creation of a new Client/Server interface for Nasdaq Bared Trading System (BTS) – an order execution and trade-entry system that gives NASDAQ market makers the ability to participate in Automated Trading System.

BTS accepts orders in NASDAQ National Market and The Nasdaq SmallCap Market. The system was developed using C/UNIX. Develop inter-process communication client interface with NASDAQ Workstation II platform to receive preference SelectNet orders. Create virtual SelectNet database to service client’s request. Amplified Execution daemon to accomplish SelectNet orders by trader’s request.

1994 – 1996 PC / Network Administrator

Ken Lehat & Associates Custom Brokers, Inc., New York, NY

Handled Networking development. Audited and prepared ACH statements/ACH transmittals. Imported entry processing. Monitored ABI transmittals and responses. Imported traffic and documentation. Prepared Power of Attorney

EDUCATION: Globe Institute of Technology, New York, NY

REFERENCES: Available upon request

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