Service Representative Security Intern
Resume:
Alena Thomas
***** ****** ****** *********, **** 44104
************@*****.***
Objective: To obtain a customer service oriented position with a dynamic and energizing company dedicated to teamwork and empowerment.
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Education Bryant & Stratton College – Eastlake, Ohio 2012-present Bachelors of Science, Health Service Administration Anticipated graduation 2016
Associate of Applied Science, Criminal Justice December 2014 Internship Bryant & Stratton College – Eastlake, Ohio 2014 Campus Security Intern
● Patrolled Campus and routine check points, reviewed CTV monitors and parking lots.
● Assisted in training of new employees of job duties, direct contact of report to assigned Supervisor on duty.
● Ability to deescalate any confrontations.
Professional Experience
Revenue Group – Cleveland,,Ohio 2018-current
Customer Service Representative
● Answer inbound calls for assigned lender relationships; follow appropriate call scripts and training, explaining account transactions, correspondence, invoices, etc.
● Navigate telephone and an insurance tracking system to efficiently and effectively manage inbound and outbound calls
● Participate in call quality monitoring and scoring sessions with Team Leads and/or Managers
● Strive for first call resolution
● Reach or exceed call quality and call production goals TnT Transportation Cleveland, OH 2018-current
Owner
● Assume Lead Driver responsibilities for assigned locations, including tracking/logging of Driver records,
● Coordinates and assists with driver hiring within the region
● Manage collection of payments from third party vendor, while adhering to company guidelines
● Provide outstanding customer service and resolve problems
● Manage business operations and performance reviews of launched transportation providers
● Provides leadership and training in carrier management, transportation analysis and international freight processes improvements
Young America Insurance – Warrensville, Ohio 2015- 2016 Customer Services Representative
● Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects Alena Thomas (216) 280- 1258 ************@*****.***
● Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.
● Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs.
● Obtains underwriting approval by completing application for coverage.
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Consumer Support Services – Painesville, Ohio 2009-2014 Social Worker
● Counsel and aid family members to assist them in understanding, dealing with and supporting the client and patient.
● Counsel clients in individual and group sessions to assist them in dealing with substance abuse, mental and physical illness, poverty, unemployment, and physical abuse.
● Interview clients, review records, and confer with other professionals to evaluate mental and physical condition of clients and patients.
● Conduct social research to advance knowledge in the social work field.
● Train and manage staff to achieve significant productivity improvements.
● Develop and advise on social policy and assist in community development.
● Supervise and direct other staff who provides services to clients and patients.
● Modify treatment plans according to changes in client status.
● Supervise employees, schedule work hours and resolve conflicts.
● Refer patients, clients, and families to community resources for housing and treatment to assist in recovery from mental and physical illness, following through to ensure service effectiveness
TnT Childcare - Cleveland,OH 1999-2014
OWNER/Site Manager
● Directed and executed daily operations and activities of in-home daycare center in order to provide age appropriate instruction and care for children.
● Conferred with parents regarding facility activities, policies and enrollment procedures.
● Recommended methods of modifying inappropriate behavior and encouraging learning experiences.
● Maintained all business records and activities of business.
● Maintaining and observing environment and children's activities.
● Record keeping of individual children on a daily basis.
● Communication with parents/guardians on any changes both verbally and written.
● Provided emotional and developmental support for children.
● Created age appropriate lesson plansReviewed and approved menu plans and food purchases. Alena Thomas (216) 280- 1258 ************@*****.***
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