Loan Processor/ Call Center/customer service
Resume:
MARILYN VILLANTE
**** *. *** ****** ****** #***B, Orlando, FL. 32839 · 209-***-****
***********@*****.***
EXPERIENCE
LOWES, IST SUPPORT TEAM, Remote
Call center setting, outbound calls, and inbound calls, solving installation issues and coordinating with third party contractor.
2/15/2020 – 6/9/2022
SR. LOAN PROCESSOR III, LOANDEPOT MORTGAGE
Remote processor for a direct lender. We handled 100% forward loans no Reverse Mortgage. I processed the initial disclosures, LE Estimates to borrowers. Submitted loan files to UW after scrubbing it. I followed our standard guidelines/overlays and all PTD/PTF conditions. Once loan was submitted to the desired lender, I took control of the files and gathered anything and everything from the borrower directly to close their loan.
08/21/2017 – 01/31/2020
SR. LOAN PROCESSOR, AMERICAN ADVISOR GROUP
Processed home loans for senior citizens (Reverse Mortgage) from start to beginning. Went over Residual Income requirements, gathered all PTD/PTF conditions directly with each borrower/s. Ordered insurance, title, HOA Condo Questionnaire and etc.
07/07/2016 – 08/14/2017
SR. LOAN PROCESSOR, UMAX MORTGAGE/SNR REAL ESTATE
Remote processor for a direct broker. We handled 100% forward loans no Reverse Mortgage. I processed the initial disclosures, LE Estimates to borrowers. Submitted loan files to designated lender chosen by the broker/LO. I followed individual lenders requirement and all PTD/PTF conditions. Once loan was submitted to the desired lender, I took control of the files and gathered anything and everything from the borrower directly to close their loan.
EDUCATION
01/1985-04/1989
BUSINESS MANAGEMENT, SOLANO COLLEGE
07/1999
CERTIFIED LOAN PROCESSOR, BUSINESS SCHOOL FOR MORTGAGE 07/1999
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