Center Representative Call
Resume:
Chetna Patel
Apt ****
San Antonio, TX 78238
adw1g3@r.postjobfree.com
Objective:
To obtain a full time position that will allow me to utilize my skills in Call Center Representative I’m determined to use my previous skills to accomplish my goals and achieve professional opportunities within the company that will allow me to demonstrate I am a hard working individual, and to increase my knowledge, thereby becoming an asset to the company.
Education:
Career Quest San Antonio, TX February 2010 - August 2010
Medical Information Management-Graduated/ Certification Pending
Everest College City of Industry, CA November 2005 - September 2006
Massage Therapy-Graduated/ Diploma
Montebello Adult School Montebello, CA September 2001- November 2005
Grade 9-12-Graduated/ High School Diplomas
Experience
HCSC-BCBS-TX-TEMP- Ancillary SW Contracting
San Antonio TX- Feb-2022-Current
Task: generating contracts for facility, updating demographics for providers such as npi, tax Id, address, or company name.
Aetna-CVS-PCC-Provider Contact Center
San Antonio TX- Oct-2019 - Feb-2022
Task: reviewing claims, quoting benefits, review contract, review appeals, researching why a claim, appeal, or pre authorization was incorrect applied, assisting provide, going over step by step on what they would need to correct for claim to process correctly.
KCI-Acelity-NCC-Inbound Call Center San Antonio TX- May-2018- Sept-2019
Task: placing supply order for facility and home patient, review in orders and status, checking on pending order and the reason for delays, chosen to assist new hires that come in and training them on our system and if needing help, working voicemails when patient or customer need supplies or status up day calling them back. Setting up ups pick up delivers, welcome calls introducing home patient to our product.
CBE Companies-Fraud Prevention-New Braunfels TX-January 2018- Current
Tasks: Checking Orders, Verifying Information, Inbound call, Dual Screen Monitor system, going thru various system, Customer Services
Quality Inn–Manager–Branson, MO–November 2014–April 2017
Tasks: Customer Service, Check in-out guest, Greeting Guest, Book Keeping, Cash Handling, Answering Phone, Laundry, Bookkeeping and Inventory.
South Texas Radiology- Coder Assistant- San Antonio, TX- September 2010-July 2014
Task: Insurance Verification, Pulling Fail Charge Report, Sorting Report, Print Reports, Filing Report, Audits, Research Patient Account, Computer Oriented, Excel Spreadsheet, and Word.
Reference: Upon requires
Prp2543320950
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