VINCENT W SU
**** ******** ******, **********, **, 11423
Cell: 646-***-****
e-mail: ***********@*****.***
EXPERIENCE:
December 2010 – Shearman & Sterling LLP
April 2023 Desktop Engineer Level 3
Provide level 2 and 3 user support in MSOffice 365, O365 Webmail, Windows 10/11, Microsoft AD/InTune/OneDrive environment.
Provide iPhone/iPad, Intune & SCCM application support & deployment.
Assist Audio Visual department and E-Discovery team when need.
Accruent EMS system Event Management System user administrator and data support.
Troubleshoot various printer/copier issues.
Provide non-standard installation, upgrades, documentation and support of proprietary software to various practice groups within the firm.
Provide Litigation deposition and trial site support.
Private client trust and estate application support and installation/updates.
Pro-Bono Special event and Pro-Bono event photographer and photo editor.
Assist in server hardware replacement.
December 1999 - Shearman & Sterling LLP.
December 2010 Application Integration Specialist Level 2
Provide level 2 and 3 user support in MSOffice, O365 web Windows XP, Microsoft AD environment.
Provide Blackberry support & deployment.
Assist Audio Visual department when needed.
EMS Event Management System user administrator and support.
Troubleshoot various printer issues.
Provide non-standard installation, upgrades, documentation and support of proprietary software to various practice groups within the firm.
Administrator for various non-standard server-based applications for practice groups and administrative department.
Migration of users and data from Novell to Microsoft AD environment.
Migration of users from Windows 2000 desktop to Windows XP.
Provide level three support for Win XP, Windows 2000 Workstation; MS Office 2003 feature add on Support, troubleshoot MS IE 6 connectivity and security issues.
Create and distribute applications using Altiris, and MSI Packages
Create and distribute applications using Novell ZEN Works, and MSI Packages.
Act as point of contact for hardware and software vendors.
Project Member for Year 2003 Image – Microsoft XP Professional, Microsoft Office 2003 and other applications for new corporate desktop laptop image.
Project leader for Year 2000/2001 Summer Associates' desktop image.
Project leader for WestSuite April 2001 and Lexis-Nexis v 7.2.1 application rollout.
Project leader for setting up Arc Serve training class June 2000.
Project leader for new Edgar, Document Design and Word Processing department's desktop Windows 2000 image December 2000 and July 2002. October 1998 - Kramer Levin LLP.
January 2000 Systems Analyst / Junior Server Administrator
Provide level two and three support in Win 3.1, 95, NT 4 Workstation; Word 5.2, MS Office 97; I.E. 4.01, 5 and Lotus Notes 4.6 e-mail to 500 attorneys and support staff.
Act as point of contact between IS Dept. and various hardware repair vendors.
Perform daily server back-up and file restoration.
Build, service and upgrade network servers, set-up and assigned network printers.
Responsible for all PC and printer hardware repairs.
Assist in document conversion for Attorneys.
Performed firm wide Win NT 4 and Docs Open migration.
Test and upgrade all servers for Y2K Bios compliance.
Provided level one and level two support for firm’s loaner notebook.
Troubleshoot users' network connectivity and printing problems.
Setup ISDN Video conference equipment.
November 1997 PC Helpdesk Consultant for various company. October 1998 Last assignment:
Assigned to Associated Press Television News as short-term IT Director/Consultant
Assumed responsibilities as the Director of IT for Associated Press Television News at my last assignment.
Act as point of contact between users and hardware repair vendors, Initiated PC hardware and software purchase and support contracts.
Troubleshoot users' network connectivity and printing problems.
Provided level one and level two supports in Win 95 Notebook, NT 4 notebooks and workstations; MS Office 97; I.E. 4 and Lotus Notes 4.5 e-mail to 250 users in the Swiss Re New Market.
Provided level one support in Win 95, NT 4 Workstation; MS Office 95; I.E. 3.02 and Lotus Notes 4.5 e-mail to 3,000 users in the Met Life Home Office.
Initiated software and hardware problems ticket through IBM mainframe date-base system.
Trained other support personnel in the proper usage of IBM mainframe database systems.
Migrated users to Office 97 and other non-corporate standard software upon authorizations from users' department.
Performed NT workstation emergency recovery procedures and re-imaging of PCs.
Performed PC hardware and software inventory.
Assisted in setting up Internet faxes service through a proxy server; set up Internet email addresses.
Reset user passwords and set-up group share drive through Novell 4.11.
Performed daily backup operation for the UNIX, Novell and NT Servers.
Support rollout of new corporate network printers.
Assisted in company's conversion to Win 95.
September 1996 - Thypin Steel Company, Inc., NY
June 1997 Roadshow Computer System Technician & Operator
Maintained client databases for regional steel plants and warehouses in Tri-state areas.
Prepared forecast and assignment of available company fleets and driver hours for clients' Just in Time Inventory using Roadshow database system.
Updated orders and metal production stage codes.
Assisted in sales.
February 1995 - Social Science Lab, City University of New York, Queens College, NY September 1996 Social Science Lab Senior Supervisor
Researched new software and hardware requirements.
Supervised 30 part-time college student user assistants.
Devised and taught daily operational procedures to the lab user assistants.
Scheduled maintenance for all electronic and computer equipment.
Helped set-up new pier to pier LAN using Win 95.
Installed hardware and software for faculty and staff.
Assisted computer users in the workings of electronic hardware and computer software.
Troubleshot and maintained office and computer equipment. EDUCATION: City University of New York, Queens College, NY BA, Accounting Information System, February 1997
City University of New York, Baruch College, NY
Course Completed - MS Windows NT Network Certification Program Computer: Microsoft Project 2003, Visio 2003, Win 10/11 Professional, MS Office Pro 365, Accruent EMS system, iPad/iPhone iOS
Legal Applications: Various Financial & Legal Software applications used by Litigation, M&A, IP, Tax, HR, Private Client Groups including Dragon Naturally Speaking Legal Edition, Docs Open, Thomson Westlaw, Lexis-Nexis, HotDocs, and Sungard Corbel.
Languages: Fluency in Mandarin Chinese and Taiwanese.