Support Representative Ticket Agent

Deborah DiGiovanna

Clermont, Florida 513-***-**** *********@*****.***

Professional Summary

Professional Customer Service specialist with over 5 years’ experience handling all forms of customer inquiries. A problem solver, who prides herself on providing the best customer care and highest customer resolution rate.

Skills

Customer Service

Inbound and Outbound calls

Product knowledge

Customer Satisfaction

Clear communication

Phone Etiquette

Inbound and Outbound calls

Collections

Appointment setting

Customer Satisfaction

Clear communication

Phone Etiquette

Work History

Lead/Retail Customer Service Representative

Walgreens- Clermont, Florida

Shift Lead

Assist customers with providing the highest level of care

Cashier

Stock displays

Ticket Agent

Allegiant Airlines- CVG, Cincinnati 04/2021 to 06/01/21

Responsible for booking flight tickets

Handling customers inquiries

Boarding customers on flights

Ensuring passengers are checked in properly.

Retail Store Manager 12/2018-04/01/21

Paradies Lagardere – CVG, Cincinnati, OH

Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Increased sales by 22% within the first year, through training and development on the proper methods for promoting higher efficient products.

Clean, stocked, and well-organized.

Highest customer service efficiency Hearing Se... Highest customer service efficiency

Hearing Services 02/2016-11/2018

Customer support representative

Provide solutions to client issues through the usage of all available resources under limited supervision.

Respond to inbound client inquiries and assist with specific service-related requests and concerns.

Received 95% customer satisfaction rating to date, 10% higher than company average.

Foster Parent, Kentucky 03/2012-01/2016

Customer support representative

Alliance Data - Cincinnati, Ohio 01/2011 to 02/2012

Handled 100-125 calls per day to address customer inquiries and concerns.

Exceeded monthly assigned goals.

Education

High School Diploma: 06/1979

Southside High School - Rockville Centre, NY

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