Service Representative Customer

*** ********* * * *** RD, COLUMBIA, SC * **** ( * 03) 586- 2596 *************@*****.***

PROFILE OF SKILLS

Conflict and Dispute Resolution

Clerical

Public Speaking

Community Outreach

Management

Basic Constable

Practical Thinking

EDUCATION

Air Conditioning & Refrigeration

Apex Technical School

Long Island City, NY

1986

High School Diploma

C.A. Johnson High School

Columbia, SC

1979

CERTIFICATIONS

State of South Carolina Animal

Care and Control

PROFESSIONAL SUMMARY

Possess necessary skills and enthusiasm to fulfill the job requirements in your company. Equipped to handle and manage all challenges presented to successfully navigate through the journey of this position. 30-year experienced government employee who met and exceeded the required duties while remaining composed and maintaining the upmost professionalism.

PROFESSIONAL EXPERIENCE

Customer Service Representative

Teleperformance, Columbia, SC, 11/2019 – 06/2022

• Open and maintain customer accounts

• Manage a large amount of incoming calls

• Identify and assess customers' needs to achieve

satisfaction

• Greet customers warmly and ascertain problem or reason for calling

• Work with customer service manager to ensure proper customer service is being delivered

Animal Care Supervisor

Richland County Animal Care, Columbia, SC, 11-1988 – 02/2019

• Trained all new employees on various duties:

o Courtroom Prosecutions

o Animal handling techniques

• Maintained a high level of professionalism and

composure with all personnel, even in high-stress

situations

• Supervised a team of 8 Officers

• Attend National Educational seminars

• Provided Support and Mentoring to all employees

GARY DANIELS

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