Call Center Network Engineer

BRENNON E. HUYGHUE

* ******* *****

Annandale, NJ 08801

Home: 732-***-**** **********@*****.***

SUMMARY

Network Engineer with 10 years of experience in providing solutions, Implementation, and configuration of Cisco Routers and Switches, WTI Console servers. Raritan PDU, APC UPS troubleshooting of complex networking system, Experience in configuring, implementing and testing of LAN, WAN, Ethernet, Worked on network topologies and Configuration, Routers, Hubs, ATM, and switches. .

TECHNOLOGY SKILLS

•Cisco Switches: 4500 Core, 4510, 3850, 3750, 9300, 9400.

•Cisco Routers: 4431 ISR, 4400, ASR1002-x

•Network Devices: Riverbed, WTI Console server, UPS, PDU

•Routing Protocols: RIP, OSPF, EIGRP

•LAN/WAN: IP Routing, Multi-Layer Switching, TCP/IP. CDP

•Switching: VLAN, STP, VTP and Ether channel

•Other: DNS, DHCP, TCP/IP, NAT, Wireshark

•Multimeter. Splunk, TBird testing, Wire Shark, Power Meter, Glue-Ware.

•Basic knowledge of Riverbed/ Steel fusion Servers.

•Cisco Internetwork Operating Systems (IOS)

•CISCO Certified Network Associate ( CCNA)

•Date Center Management

•Excellent problem-solving skills

•Avaya Definite VoIP PBX switches Certified

•British telecom, ITS Digital platform Certified

•Avaya Call Master 1V

•Cisco C20 Tandberg

•CVOICE-Implementing Cisco UC VOIP (Global knowledge training).

•Oaisys Tracer Recording System

•British Telecom Netrix, pv405, 405I certified.

•Installing, maintaining Etrali turrets, and equipment

•Polycom Audio and Video system

•Speakerbus SB634 Intercom

•Speakerbus VOIP turret system

BRENNON E. HUYGHUE

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Home: 732-***-**** ***********@*****.*** Cell: 732-***-****

PROFESSIONAL EXPERIENCE:

FIRST REPUBLIC BANK, New York, NY November/2013- Present

Network Engineer: Responsible for the following functions:

•Configuration, troubleshooting of Cisco Routers 4431 ISR, ISR4451, ASR1002

•Configuration, troubleshooting of Cisco Switches, 3850, 3750, 9300 Series, 9400, and 4510R+E.

•Cisco Routers/Switch Code upgrades.

•Support banks Data centers. Cisco switches and PDUs installations.

•Network Protocol used as BGP, MPLS, OSPF, VLAN, IPv6, IPv4, Quality of Services, SNMP Server, TACACS Server and AAA Services

•Good Knowledge of IOS, TCP/IP model

•Set up Layer 2, Layer 3 switching

•New Cisco Router, Switch Installation, integration, ATP, Swapping, Port Swapping, Ring Close

•Cisco Router license, Port, SFP. XFP Installation and problem troubleshooting.

•Check Fiber and RJ45 connectivity with physically and remote tool

•Maintaining and installation of MDF Backend equipment which includes, PDU’s, UPS’s, WTI Console servers, Riverbed Steel fusions, Aruba Controllers (Cisco wireless network).

•Worked on Change management documentation of network infrastructure design using Microsoft Visio

FIRST REPUBLIC BANK, New York, NY November/2011- 13

Voice and Video Engineer: Responsible for the following functions:

•Implementation, Support and upgraded the CISCO Tandberg Video Conferencing Equipment for over 60 Branch offices.

•Ensures the integrity of the voice and video communications network and devices: Shore gear switches, Syntellect ACD system, call recording, IVR/OSI, TMS/Codian, Right Fax and all related applications and hardware. This includes monitoring and responding to system issues 24/7.

•Coordinate and perform second-level installation, maintenance and changes on PBX, Voicemail, Tracer, Video Conference, ACD call center and CATV systems for new and existing offices.

•Provide live in-meeting and remote video conferencing support and monitoring for all conference rooms, board rooms and Telepresence rooms for all client locations. Set up scheduled audio and video conferencing bridges via MGC, TMS and Codian, and provide ad-hoc/point-to-point support to end-users.

BRENNON E. HUYGHUE

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Home: 732-***-**** ***********@*****.*** Cell: 732-***-****

TURN-KEY Technologies, New Jersey October 2022- Present (2nd Shift Part Time Position)

Network Field Engineer: Responsible for the following functions:

Installation, commission and deployment of Aruba Switches, Aruba Wireless AP, Aruba Controllers to 75 % of K9 through K12 grade schools in NJ

Installation and deployment of Palo Switches to 75 % of K9 through K12 grade schools in NJ

Deloyment of Security camera system to 75 % of K9 through K12 grade schools in NJ.

SPEAKERBUS, New York, NY August/2010 – November/2011

Telecom Field Engineer: Responsible for the following functions:

•Installation, commissioning and administrating of Speakerbus iturret trading system, SB634 intercom system.

•Ordering and provisioning of New T1’s circuits, Installation, testing, and turn-ups.

•Project Planning, Project Management, Deployment and Implementation, Cutovers, hardware and software upgrades and troubleshooting, Performance Tuning, and Capacity Planning etc.

•Protocols: Ethernet, TCP/IP, DHCP, DNS, Fiber channels, NAT etc.

•Installation, configuration Avaya IP Telephone Types (4610,4620,4621, 96XX, Polycom)

•Configuration of Avaya Communication SIP manager

MAXIMUS, New York, NY (Contractor) February/2008 - August/2010

Senior Telecom Engineer Specialist: Responsible for the following functions:

•Design, development and implementation of VOIP solutions to virtual at home call center operations.

•Repair complex & critical DS1’s, DS3’s. T1’s, ARD’s, MRD’s and Hoot circuits.

•Interface with third party support, to resolve Nortel PBX, Voice Mail, Symposium/Succession ACD systems related issues.

•Coordinates functions with customers systems staff to assure operation of the managed care system necessary to support project operations. Troubleshoots and resolves operational issues as necessary.

•Troubleshoots problems with servers, printers, communication lines, cabling, terminals, and other trouble related to the hardware/software of the computer/telecommunications system.

•Maintains/updates Novell Server, perform daily maintenance; installs networked-printer.

•Maintains Switch room environments, such as Air-conditioning; assigns rack space.

BRENNON E. HUYGHUE

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Home: ***-***-***************@******.*** Cell: 732-***-****

FIMAT USA, LLC, New York, NY 2005 – 2007

Voice Engineer: Functions include the following:

•Assisted with several data center moves, includes implementation, and cable management.

•Responsible for choosing most cost-effective carrier for T1 circuit.

•Resolved T1 connectivity issues managed Help Desk trouble ticket process.

•Ordering of T1 circuits and allocating cost to correct cost center.

•Maintaining, Administering Avaya PBX, Simplex time clocks, Call Pilot, Voice Mail system

•Commissioning of T1’s and Qsig trunks between Avaya PBX, and Etrali Trading system

•Managing service provider’s deliveries, performing acceptance testing and supporting troubleshooting through deployment.

•Installation, configuration and commissioning of nice loggers voice recording

•Ensure equipment and service vendors. Provide adequate service, coordinate and or perform installation

BT NORTH AMERICA, INC., New York, NY May 1999 - 2005

Senior Field Support Engineer: Functions included the following:

•Maintaining, Administering, the Installation of British Telecom Trading systems, Nortel PBX switch, Nice logger recorders, Meridian voice mail, and Octel voice mail.

•Contact and work with customers, remote testing on Channel Banks, 800 toll free repairs, Broadworks and DACS cross connects

•UBS trading floor support (2 years), responsible for circuit ordering, routing, and finally test and turn-up. Provide/send service request for on/Off

•Project Management of Large-scale Trading floors Installation, and Upgrades.

•Provide training and technical assistance to users regarding new technology, system features, and use of equipment.

•Installation and Maintenance of MCDN, T1, Qsig, trunks between BT’s phone system and various PBX phone systems.

•Installation, configuration and maintenance of Speaker Bus, and Ring Intercom systems.

•Planning, analysis, development and operations of daily moves, adds, and changes for large sites.

•Assist various clients with Trading floor Add, Moves, and Changes.

BRENNON E. HUYGHUE

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Home: 732-***-**** ***********@*****.*** Cell: 732-***-****

EDUCATION:

Associate in Applied Science Degree in Telecommunications Management,

Member of the Telecommunications Management Association (TMA)

DeVry Institute, North Brunswick, NJ

PROFESSIONAL DEVELOPMENT

Completed over 500 hours of hands-on, and laboratory experience

Curriculum Summary: Twisted pair, Coaxial cable, V-Band, LAN/WAN technology, Voice and Data Communications, Basic telephony hardware, Electronic Circuitry, Computer Applications, System Administration, Hardware Operating Systems, Meridian PBX Administration, Token Ring and Internet, Routers, Hubs, Ability to troubleshoot Telephone Private lines, T1 circuits, Cross Connects, Punch Downs, RJ45 and RJ11, Telephone Billing, and Theories of Cisco Routers/OSI Layers, ITS Digital Platform

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