General Manager Customer Care
Resume:
SUMMARY
EXPERIENCE
CHRISTIANNA
BROWN
***********@*****.***
Pine Plains, NY 12567
Customer-oriented General Manager with 24 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
FAMILY CAREGIVER 04/2015 to Current
Direct family - Wappingers Falls, NY
• Improved patient outlook and daily living through compassionate care. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
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• Assisted with meal planning to meet nutritional plans.
• Drove clients to shop for groceries, attend doctor appointments and run errands. Monitored vital signs and medication use, documenting variances and concerning responses.
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• Laundered clothing and bedding to prevent infection. Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
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• Contacted medical providers on behalf of clients to follow up on appointments. GENERAL MANAGER 07/2003 to 04/2015
Wendy's Restaurant - Poughkeepsie, NY
Delivered exceptional client experiences through hands-on leadership of associates and managers.
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Built and maintained loyal, long-term customer relationships through effective account management.
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• Designed sales and service strategies to improve revenue and retention. Managed inventory levels and conducted corrective action planning to minimize long-term costs.
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Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
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Conducted employee evaluations to provide adequate feedback and recognize quality performance.
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• Trained employees on duties, policies and procedures.
• Administered employee discipline through verbal and written warnings.
• Recruited, interviewed and hired qualified staff for open positions.
• Led employee evaluations with constructive feedback to boost performance.
• Supervised employees through planning, assignments and direction. Recruited, trained and empowered employees to achieve key performance indicators.
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• Developed service and sales strategies to improve retention and revenue.
• Created schedules and monitored payroll to remain within budget. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
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• Tracked monthly sales to generate reports for business development planning.
• Controlled regulatory risks by overseeing corporate compliance visits and adhering EDUCATION AND
TRAINING
to protocol.
GENERAL MANAGER 03/1992 to 07/2003
McDonald's Restaurant - Wendy'sWappingers Falls, NY Delivered exceptional client experiences through hands-on leadership of associates and managers.
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Built and maintained loyal, long-term customer relationships through effective account management.
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Managed inventory levels and conducted corrective action planning to minimize long-term costs.
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Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
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• Taught alertness and security tactics to reduce theft and losses.
• Administered employee discipline through verbal and written warnings.
• Led employee evaluations with constructive feedback to boost performance.
• Supervised employees through planning, assignments and direction.
• Developed service and sales strategies to improve retention and revenue.
• Created schedules and monitored payroll to remain within budget. Enhanced operational performance by developing effective business strategies, systems and procedures.
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Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
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Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
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Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
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Dutchess Community College - Poughkeepsie, NY
Some College (No Degree)
Business Administration
• Continuous education while providing exceptional service within my career.
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