Belinda Bennett

Call Center Customer Service Representative

689-***-**** adw13s@r.postjobfree.com Syracuse, New York 13206 CAREER OBJECTIVE

Dynamic professional with experience in the call center industry. Adept at handling a diverse range of customer inquiries and complaints and providing excellent customer service. Proven track record in resolving customer issues in a timely and effective manner.

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. EXPERIENCE

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE, Syracuse, New York Strategic Data Solutions, August 2020-February 2022

• Improved call center functionality and service capacity by promptly resolving customer complaints.

• Provided accurate and appropriate information in response to customer inquiries.

• Referred unresolved customer grievances to designated departments for further investigation.

• Responded to general inquiries from staff and clients via telephone, mail and email.

• Assisted customers with product and service inquiries with timeliness and accuracy.

• Greeted customers, answered inquiries, and resolved customer complaints in a call center environment. BUS DRIVER, Syracuse, New York

Durham School Services, May 2017-March 2020

• Picked up and dropped off riders at specific locations following strict time schedules. Drove vehicles over specified routes and to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers had smooth and safe ride.

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Assisted passengers, such as elderly and disabled individuals, on and off bus, checked for proper seating, helped carry baggage, and answered questions about bus schedules and routes.

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SCHOOL BUS DRIVER, Syracuse, New York

First Student, January 2011-April 2016

• Followed strict safety protocols such as seatbelt use by passengers.

• Picked up and dropped off students at regularly scheduled neighborhood locations, following strict time schedules.

• Followed safety rules as students board and exit buses and crossed streets near bus stops. DISPATCHER, Syracuse, New York

Transportation Operation System, January 2008-December 2010

• Assigned loads to drivers based on designated routes and driver location.

• Monitored routes and locations to verify timely services and accurate information.

• Relayed work orders, messages, or information to or from drivers by telephone or two-way radio. EDUCATION

HIGH SCHOOL DIPLOMA, Dewitt, NEW YORK

Nottingham High School, September 1997

SKILLS

Cloud Applications Brand Promotion Customer Support High-Volume Environments Understanding Customer Needs Customer Data Confidentiality Good Judgment Calm And Professional Under Pressure Call Volume And Quality Metrics Maintaining Clean Work Areas Managing Phone Systems Process Transactions Accurate Estimates Online Chat Goals And Performance Contact Management Systems Customer Satisfaction Livechat Messaging Corrective Actions Customer Correspondence Documenting Calls Corporate Policies And Procedures Corporate Standards Product And Service Knowledge Customer Inquiries Policy And Procedure Adherence Directing Calls Efficiency Determination Providing Feedback Information Updates Written And Oral Communications Training And Development Call Controlling Eligibility Determinations Call Center Operations Good Listening Skills Issue Identification CERTIFICATIONS

• Commercial Drivers License Class B

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