Project Manager Scrum Master
Resume:
Experience SUMMARY:
** ***** ** ********** ** Project Management, Business Process Automation, Test Management and Quality Assurance
Drived Managed services for Application Support Programs, Migration projects, Product development and Test factories for premium customers in Healthcare, Telecom, Financial and Insurance domain
Extensive experience in managing the transformation projects from legacy systems to Cloud Platform using Azure Cloud
Successfully implemented digital analytics on cloud platforms using azure data factory
Have managed end to end trading product developments of Clinical management system for small sized clinics right from buddying the idea to go live to market
Experienced in managing the OTT projects like ROKU, Amazon, LG, Samsung and Android devices for trading applocations
Adept in seamless transitioning, stabilizing and optimizing the application portfolio by identifying and implementing Process improvement as part of value creation lifecycle
Well experience in implementing end-end solutions for Medicaid process and Equipment Management process in Health care domain
Adept in implementing Business Process Automation like Rating and Billing Process, User Access Management and zero touch solutions for Application support & Maintenance programs using RPA-UiPath in service fulfillment, health check areas
Proficient in driving Robotic Process automations (RPA) within the account right from opportunity identification to Implementation
Worked on different software development life cycle model like waterfall, Agile and exposure to ITSM and adept in multiple estimation techniques like WBS, Story point
Well-versed with Agile tools like Jira usage using Kanban and Scrum methodologies and ticketing tools like remedy and service now
Functional knowledge on BSS and OSS systems, rating, and Billing concepts in Telecom domain
Worked over various Billing systems like Singl.eView and Comverse One with end-end life cycle exposure starting from service provisioning to payment processing
Good exposure to Mediation, Interconnect and Intermediate systems
Extensively worked on CRM applications like Chordiant and Liberate
Good exposure on report generation tools like BI Cognos
Well versed on Web service testing using Soap UI and Postman Client tools
Comprehensive exposure to Bug life cycle, Defect Management activity with using tools like Bug Central, ALM, Test Director, Rally, Spira
Good working experience in multi stakeholder management, escalation management with excellent customer interfacing skills
Certifications:
Certified in SAFe Scrum Master (CSM) or SAFe 5 Agilist
UiPath Advanced Certified RPA Developer
Internal certification in Project Management-Engagement Manager Foundation level
EDUCATION QUALIFICATIONS
Bachelor of Engineering (EEE) - C. Abdul Hakeem College of Eng. & Technology, ANNA University, Tamil Nadu (2001- 2005)
TECHNICOLOGIES WORKED ON
C#, VB, SharePoint 2013, Azure, AWS
SQL Server, Oracle Azure SQL and TOAD
JIRA, ALM, Rally and SPIRA
Team foundation server (TFS), VM ware Service Manager
eMM, WinSCP, Soap UI, Postman and RPA UiPath
Singl.eView, Comverse One, CRM, LIBERATE, Route
Bugzilla, Test Director 8.0, Bug Central, Quality Center (11.0) & Silk Radar (Segue)
FUNCTIONAL EXPERIENCE:
Telecom, Health Care, Clinical Management, Finance, Retail and Insurance
ORGANISATIONAL Experience
Currently Working as Project Manager in Gm InfoTech from Dec 2022 to till date
Worked as Project Manager in L&T Mind tree from Dec 2021 to Dec 2022
Worked as Project Manager in Tekeinstein Software Solutions from Apr2021 to Dec 2021
Worked as Project Manager in Gm InfoTech from Jul 2019 to Apr 2021
Worked as Senior Software Engineer to Project Manager in Patni/iGATE/Capgemini from Mar 2010 to June 2019
Worked as Software Engineer in Cambridge Integrated Solutions from Dec 2007 to Feb 2009
MAJOR ASSIGNMENTS:
Project : MTM, IDN, Mavro
Client : Highmark (HMHS)/Egen, USA
Duration : Dec 2021 – Till date
Role : Project Manager
Responsible for:
Understanding the different system of records and the underlined data
Working with multiple business stake holders to derive the business rules and the acceptance criteria
Estimation, planning, scheduling, tracking, and governance
Review the Product Backlog and translating features into user stories
Release planning, sprint planning prioritization, Capacity management and driving scrum ceremonies
Facilitating the team to resolve the bottle necks
Review and governance check points with other stake holders
Pre and Post go-live planning and implementation
Hand off to support and sign off
Maintaining Lessons Learnt and Project Closure activities
Environment: Oracle ERP,DB2, Node JS, JavaScript, CRM applications, JIRA, API’s, Stored Procedures, HTML, XML, Dash formats, Oracle Server
Project : ShopLc OTT platforms
Client : VGL Group, USA
Duration : Apr 2021 – Dec 2021
Role : Project Manager
Responsible for:
Requirement understanding, estimation and solutioning
Planning, Scheduling, tracking, and reporting
Work with business on standardizing the data templates
Review the Product Backlog and translating features into user stories
Successfully develop and implement program strategies, supporting business cases, project SOW’s, and apply strategic adjustments as needed.
Facilitating the team to resolve the bottle necks
Pre and Post go-live planning and implementation
Hand off to support and sign off
Environment: SQL Server, AWS, Node JS, JavaScript, Android and IOS applications, JIRA, API’s, Stored Procedures, HTML, XML, Dash formats
Project : Digital Analytics and BI
Client : Houston Food Bank, USA
Duration : Jul 2019 – Apr 2021
Role : Project Manager
Responsible for:
Understanding the different system of records and the underlined data
Working with multiple business stake holders to derive the business rules and the acceptance criteria of the data set
Estimating and Costing the Azure data factory and power BI solutions
Review the Product Backlog and translating features into user stories
Release planning, sprint planning prioritization, Capacity management and driving scrum ceremonies
Facilitating the team to resolve the bottle necks
Review and governance check points with Product owners and other stake holders
Pre and Post go-live planning and implementation
Hand off to support and sign off
Environment: Oracle, Azure Data factory, JSON, XML Data Bricks, Python, Azure SQL, Azure Pipelines, Power BI.
Project : Cloud Migration
Client : GE
Duration : Jul 2018 – Jun 19
Role : Project Manager
Responsible for:
Application Portfolio analysis and cloud migration and Risk assessment
Identifying and baseline the cloud migration approach
Identifying the critical integration points, dependencies, risks and managing them
Estimation, planning, scheduling, tracking, and governance
Cut-over planning and implementation
Post go-live and hand-off support
Customer and stake holder management
Environment: SP 2013, Windows 2008, SQL Server 2008, XML, JIRA, Dockers, AWS.
Project : One AST Manage Services
Client : GE
Duration : Sep 2017 – Jun 18
Role : Project Manager
Responsible for:
Service Delivery
Working on estimations, costing, resource loading and SOW preparation
Planning, scheduling, Tracking, and reporting contractual SLAs, KPIs, Scope Management, Customer Management and Continuous service improvement management
Ensuring ITSM process adherence and sustaining the ITSM maturity level of customer organization
Aligning to the customer digital roadmap and ensuring the successful implementations
Knowledge retention, transition planning, Team building, competency Building
Resource staffing, tracking client specific on boarding process
RPA Uipath
Identifying Potential automation opportunities, building road map and Implementing it
Understanding key processes, feasibility analysis for automation and solution approach
Evaluating the solutions, estimating, and scheduling it for seamless delivery
Designed and developing automation frameworks for reusability, maintainability, and scalability
Delivering business process, zero touch, health check and service requests automation
Environment: Pega Systems, Windows 2008, SQL Server 2008, Soap UI, XML, ALM, UiPath.
Project : RPA for Support Services
Client : GE
Duration : Sep 2016 – Aug 17
Role : Project Lead
Brief description of the project:
1.Incidence Monitoring, Assignment & Acknowledgement Automation: - The purpose of this Automation is to reduce manual efforts of Monitoring and Assigning tickets to designated person. The Automation reads the ticket description as an array of keywords and selects assignment group and assignee on finding the match in the excel file containing mapping of keywords to assignment group, assignee, email-IDs and sends automated acknowledgements
2.Health check automation: As part of the project we have automated the critical application functionalities, URL monitoring, mailbox, critical services, alerts and have centralized the scheduling, monitoring, and reporting capabilities using UiPath orchestrator
3.Service fulfillment automation: Automated the user access management, Data load, data update and password reset processes as part of this project
4.Chat Bots: - Developed an automation to reply queries and mails from the user, based upon answers stored in a mapping file (mapping keywords to answers). The Robot picks the answer from the mapping file on finding a match and writes a reply on the portal or sends it as a mail
Responsible for:
Requirement understanding, estimation and solutioning
Planning, Scheduling, tracking, and reporting
Work with business on standardizing the data templates
Developing the search algorithm and integrating with ticketing tool
Developing BOTs for different types of health checks like service, mailbox, URL, alert monitoring, and application functionalities
Identifying redundant process areas in service fulfillment and developing re-usable categorized solutions UiPath studio
Configuring the UiPath Orchestrator for centralized management for scheduling, monitoring and reporting
Ensuring ITSM process adherence and sustaining the ITSM maturity level of customer organization
Environment: Pega Systems, Windows 2008, SQL Server 2008, Soap UI, XML, ALM, UiPath
Project : MIC
Client : Talk Talk
Duration : Jun 2015 – Aug 16
Role : Project Lead
Responsible for:
Understanding business requirements
Translate Business requirements to functional Specification and Test Plan
Work on Test estimations and test deliverables.
Test schedule preparation and Risk planning.
Designing the High-level scenarios
Designing and Execution of Test Cases
Regression testing of the Route application
Reviewing the test cases and test results
Testing of critical concepts like CDR processing for the E2E flow
Work on Bug triage/Reporting and end to end defect management activity
Prepare test status/triage reports
Driving the functional knowledge transition for New Team members and SPOC for resolving their technical issues.
Environment: Windows7, Oracle 10g, COBOL, Soap UI, Infra, VSM (VMware Service Management), RDB SQL.
Project : CWC
Client : Cable & Wireless Communications
Duration : Dec 2012 – May 15
Role : Team Lead
Responsible for:
Understanding business requirements
Translate Business requirements to functional Specification and Test Plan
Work on Test estimations and test deliverables.
Test schedule preparation and Risk planning.
Designing and Execution of Test Cases
Web service testing using SOAP UI
Specialized in functional areas like Provisioning, SOM, IPTV and Comverse one.
Testing of Rating concepts including preparation of CDR’s and EDR processing.
Specialized in testing of Bills and Invoice generation and verification
Work on Bug triage/Reporting and end to end defect management activity
Prepare test status/triage reports
Driving the functional knowledge transition for New Team members and SPOC for resolving their technical issues.
Onsite-Offshore coordination
Insuring process adherence and guidelines responsible to meet client deliverables.
Environment: Windows 7, Oracle 10g, LIBERATE, JSF 2.0, Open VMS, COBOL, Comverse One
Soap UI, Infra, VSM (VMware Service Management), RDB SQL.
Project : COBAL
Client : Talk Talk Telecom
Duration : Sep 2010 – Nov 12
Role : Sr. Associate
Responsible for:
Identifying test requirements based on business requirements of the application.
Developing and executing Test cases for SIT, Maintenance and Production Hot fixes Testing using Quality Center.
Interacting with Developers for assisting them in the Identification, Simulation, resolving and Tracking of problem events.
Reporting the test results - Updating the bug details in Issue Tracker.
Involved in Functional testing and Regression testing.
Testing of Rating concepts like CDR’s and EDR processing.
Involved in SIT, Maintenance, Production Hotfixes and UAT phases of testing
Specialized in testing of Bill and Invoice generation and verification
Co-ordinate with Maintenance team from Onshore.
Involved in Peer reviews.
Participated in Knowledge Transitions
Environment: AIX 5.3, Windows XP, Oracle 10g, TOAD 9.1, WinSCP, CRM- Chordiant, Quality Center, Bugzilla, Singl.eView, SQL Developer, WinSQL
Project : PBM
Client : ACS
Duration : Mar 2010 – Sep 10
Role : Sr. Associate
Responsible for:
Identifying test requirements based on business requirements of the application.
Developing and executing Test cases.
Interacting with Developers for assisting them in the Identification, Simulation, resolving and Tracking of problem events.
Reporting the test results - Updating the bug details in Issue Tracker (Silk Central Issue Manager).
Defect Tracking and Reporting.
Involved in Functional testing and Regression testing.
Involved in finding out day-to-day issues (from client side).
Establish and maintain Test process and Test environments.
Environment: Java, COBOL and DB2
Project : Ovation Kangaroo
Client : CISGI
Duration : Dec 2007 – Feb 09
Role : Associate
Responsible for:
Module Lead for the Setup, Finance and Reports Modules.
Creation of test objectives from A&D (Analysis & Design Document)
Creation and execution test scenarios.
Review of the test scenarios
Involved in Functional, Regression, System Integration Testing under UAT Testing
Execute UAT as real time business users.
Creation of Test Data for the UAT
Preparation of the UAT Incident Reports
Maintaining the Bug Tracking Tool (Bug Central)
Execution of Defect life Cycle
Prepare Test Summary Reports
Maintaining Configuration log Sheet.
Attending the business calls or meeting on daily basis
Environment: Oracle JInitiator: Version 1.3.1.18, OAS 9.2.0.4.0 and Cognos 8.
Mohammed Fazil Junaid Email ID: ***********.********@*****.***
Mobile : +1-346-***-****
linkedin.com/in/fazil-zunaid-mohammad-1662a48a
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