Experience SUMMARY:

** ***** ** ********** ** Project Management, Business Process Automation, Test Management and Quality Assurance

Drived Managed services for Application Support Programs, Migration projects, Product development and Test factories for premium customers in Healthcare, Telecom, Financial and Insurance domain

Extensive experience in managing the transformation projects from legacy systems to Cloud Platform using Azure Cloud

Successfully implemented digital analytics on cloud platforms using azure data factory

Have managed end to end trading product developments of Clinical management system for small sized clinics right from buddying the idea to go live to market

Experienced in managing the OTT projects like ROKU, Amazon, LG, Samsung and Android devices for trading applocations

Adept in seamless transitioning, stabilizing and optimizing the application portfolio by identifying and implementing Process improvement as part of value creation lifecycle

Well experience in implementing end-end solutions for Medicaid process and Equipment Management process in Health care domain

Adept in implementing Business Process Automation like Rating and Billing Process, User Access Management and zero touch solutions for Application support & Maintenance programs using RPA-UiPath in service fulfillment, health check areas

Proficient in driving Robotic Process automations (RPA) within the account right from opportunity identification to Implementation

Worked on different software development life cycle model like waterfall, Agile and exposure to ITSM and adept in multiple estimation techniques like WBS, Story point

Well-versed with Agile tools like Jira usage using Kanban and Scrum methodologies and ticketing tools like remedy and service now

Functional knowledge on BSS and OSS systems, rating, and Billing concepts in Telecom domain

Worked over various Billing systems like Singl.eView and Comverse One with end-end life cycle exposure starting from service provisioning to payment processing

Good exposure to Mediation, Interconnect and Intermediate systems

Extensively worked on CRM applications like Chordiant and Liberate

Good exposure on report generation tools like BI Cognos

Well versed on Web service testing using Soap UI and Postman Client tools

Comprehensive exposure to Bug life cycle, Defect Management activity with using tools like Bug Central, ALM, Test Director, Rally, Spira

Good working experience in multi stakeholder management, escalation management with excellent customer interfacing skills

Certifications:

Certified in SAFe Scrum Master (CSM) or SAFe 5 Agilist

UiPath Advanced Certified RPA Developer

Internal certification in Project Management-Engagement Manager Foundation level

EDUCATION QUALIFICATIONS

Bachelor of Engineering (EEE) - C. Abdul Hakeem College of Eng. & Technology, ANNA University, Tamil Nadu (2001- 2005)

TECHNICOLOGIES WORKED ON

C#, VB, SharePoint 2013, Azure, AWS

SQL Server, Oracle Azure SQL and TOAD

JIRA, ALM, Rally and SPIRA

Team foundation server (TFS), VM ware Service Manager

eMM, WinSCP, Soap UI, Postman and RPA UiPath

Singl.eView, Comverse One, CRM, LIBERATE, Route

Bugzilla, Test Director 8.0, Bug Central, Quality Center (11.0) & Silk Radar (Segue)

FUNCTIONAL EXPERIENCE:

Telecom, Health Care, Clinical Management, Finance, Retail and Insurance

ORGANISATIONAL Experience

Currently Working as Project Manager in Gm InfoTech from Dec 2022 to till date

Worked as Project Manager in L&T Mind tree from Dec 2021 to Dec 2022

Worked as Project Manager in Tekeinstein Software Solutions from Apr2021 to Dec 2021

Worked as Project Manager in Gm InfoTech from Jul 2019 to Apr 2021

Worked as Senior Software Engineer to Project Manager in Patni/iGATE/Capgemini from Mar 2010 to June 2019

Worked as Software Engineer in Cambridge Integrated Solutions from Dec 2007 to Feb 2009

MAJOR ASSIGNMENTS:

Project : MTM, IDN, Mavro

Client : Highmark (HMHS)/Egen, USA

Duration : Dec 2021 – Till date

Role : Project Manager

Responsible for:

Understanding the different system of records and the underlined data

Working with multiple business stake holders to derive the business rules and the acceptance criteria

Estimation, planning, scheduling, tracking, and governance

Review the Product Backlog and translating features into user stories

Release planning, sprint planning prioritization, Capacity management and driving scrum ceremonies

Facilitating the team to resolve the bottle necks

Review and governance check points with other stake holders

Pre and Post go-live planning and implementation

Hand off to support and sign off

Maintaining Lessons Learnt and Project Closure activities

Environment: Oracle ERP,DB2, Node JS, JavaScript, CRM applications, JIRA, API’s, Stored Procedures, HTML, XML, Dash formats, Oracle Server

Project : ShopLc OTT platforms

Client : VGL Group, USA

Duration : Apr 2021 – Dec 2021

Role : Project Manager

Responsible for:

Requirement understanding, estimation and solutioning

Planning, Scheduling, tracking, and reporting

Work with business on standardizing the data templates

Review the Product Backlog and translating features into user stories

Successfully develop and implement program strategies, supporting business cases, project SOW’s, and apply strategic adjustments as needed.

Facilitating the team to resolve the bottle necks

Pre and Post go-live planning and implementation

Hand off to support and sign off

Environment: SQL Server, AWS, Node JS, JavaScript, Android and IOS applications, JIRA, API’s, Stored Procedures, HTML, XML, Dash formats

Project : Digital Analytics and BI

Client : Houston Food Bank, USA

Duration : Jul 2019 – Apr 2021

Role : Project Manager

Responsible for:

Understanding the different system of records and the underlined data

Working with multiple business stake holders to derive the business rules and the acceptance criteria of the data set

Estimating and Costing the Azure data factory and power BI solutions

Review the Product Backlog and translating features into user stories

Release planning, sprint planning prioritization, Capacity management and driving scrum ceremonies

Facilitating the team to resolve the bottle necks

Review and governance check points with Product owners and other stake holders

Pre and Post go-live planning and implementation

Hand off to support and sign off

Environment: Oracle, Azure Data factory, JSON, XML Data Bricks, Python, Azure SQL, Azure Pipelines, Power BI.

Project : Cloud Migration

Client : GE

Duration : Jul 2018 – Jun 19

Role : Project Manager

Responsible for:

Application Portfolio analysis and cloud migration and Risk assessment

Identifying and baseline the cloud migration approach

Identifying the critical integration points, dependencies, risks and managing them

Estimation, planning, scheduling, tracking, and governance

Cut-over planning and implementation

Post go-live and hand-off support

Customer and stake holder management

Environment: SP 2013, Windows 2008, SQL Server 2008, XML, JIRA, Dockers, AWS.

Project : One AST Manage Services

Client : GE

Duration : Sep 2017 – Jun 18

Role : Project Manager

Responsible for:

Service Delivery

Working on estimations, costing, resource loading and SOW preparation

Planning, scheduling, Tracking, and reporting contractual SLAs, KPIs, Scope Management, Customer Management and Continuous service improvement management

Ensuring ITSM process adherence and sustaining the ITSM maturity level of customer organization

Aligning to the customer digital roadmap and ensuring the successful implementations

Knowledge retention, transition planning, Team building, competency Building

Resource staffing, tracking client specific on boarding process

RPA Uipath

Identifying Potential automation opportunities, building road map and Implementing it

Understanding key processes, feasibility analysis for automation and solution approach

Evaluating the solutions, estimating, and scheduling it for seamless delivery

Designed and developing automation frameworks for reusability, maintainability, and scalability

Delivering business process, zero touch, health check and service requests automation

Environment: Pega Systems, Windows 2008, SQL Server 2008, Soap UI, XML, ALM, UiPath.

Project : RPA for Support Services

Client : GE

Duration : Sep 2016 – Aug 17

Role : Project Lead

Brief description of the project:

1.Incidence Monitoring, Assignment & Acknowledgement Automation: - The purpose of this Automation is to reduce manual efforts of Monitoring and Assigning tickets to designated person. The Automation reads the ticket description as an array of keywords and selects assignment group and assignee on finding the match in the excel file containing mapping of keywords to assignment group, assignee, email-IDs and sends automated acknowledgements

2.Health check automation: As part of the project we have automated the critical application functionalities, URL monitoring, mailbox, critical services, alerts and have centralized the scheduling, monitoring, and reporting capabilities using UiPath orchestrator

3.Service fulfillment automation: Automated the user access management, Data load, data update and password reset processes as part of this project

4.Chat Bots: - Developed an automation to reply queries and mails from the user, based upon answers stored in a mapping file (mapping keywords to answers). The Robot picks the answer from the mapping file on finding a match and writes a reply on the portal or sends it as a mail

Responsible for:

Requirement understanding, estimation and solutioning

Planning, Scheduling, tracking, and reporting

Work with business on standardizing the data templates

Developing the search algorithm and integrating with ticketing tool

Developing BOTs for different types of health checks like service, mailbox, URL, alert monitoring, and application functionalities

Identifying redundant process areas in service fulfillment and developing re-usable categorized solutions UiPath studio

Configuring the UiPath Orchestrator for centralized management for scheduling, monitoring and reporting

Ensuring ITSM process adherence and sustaining the ITSM maturity level of customer organization

Environment: Pega Systems, Windows 2008, SQL Server 2008, Soap UI, XML, ALM, UiPath

Project : MIC

Client : Talk Talk

Duration : Jun 2015 – Aug 16

Role : Project Lead

Responsible for:

Understanding business requirements

Translate Business requirements to functional Specification and Test Plan

Work on Test estimations and test deliverables.

Test schedule preparation and Risk planning.

Designing the High-level scenarios

Designing and Execution of Test Cases

Regression testing of the Route application

Reviewing the test cases and test results

Testing of critical concepts like CDR processing for the E2E flow

Work on Bug triage/Reporting and end to end defect management activity

Prepare test status/triage reports

Driving the functional knowledge transition for New Team members and SPOC for resolving their technical issues.

Environment: Windows7, Oracle 10g, COBOL, Soap UI, Infra, VSM (VMware Service Management), RDB SQL.

Project : CWC

Client : Cable & Wireless Communications

Duration : Dec 2012 – May 15

Role : Team Lead

Responsible for:

Understanding business requirements

Translate Business requirements to functional Specification and Test Plan

Work on Test estimations and test deliverables.

Test schedule preparation and Risk planning.

Designing and Execution of Test Cases

Web service testing using SOAP UI

Specialized in functional areas like Provisioning, SOM, IPTV and Comverse one.

Testing of Rating concepts including preparation of CDR’s and EDR processing.

Specialized in testing of Bills and Invoice generation and verification

Work on Bug triage/Reporting and end to end defect management activity

Prepare test status/triage reports

Driving the functional knowledge transition for New Team members and SPOC for resolving their technical issues.

Onsite-Offshore coordination

Insuring process adherence and guidelines responsible to meet client deliverables.

Environment: Windows 7, Oracle 10g, LIBERATE, JSF 2.0, Open VMS, COBOL, Comverse One

Soap UI, Infra, VSM (VMware Service Management), RDB SQL.

Project : COBAL

Client : Talk Talk Telecom

Duration : Sep 2010 – Nov 12

Role : Sr. Associate

Responsible for:

Identifying test requirements based on business requirements of the application.

Developing and executing Test cases for SIT, Maintenance and Production Hot fixes Testing using Quality Center.

Interacting with Developers for assisting them in the Identification, Simulation, resolving and Tracking of problem events.

Reporting the test results - Updating the bug details in Issue Tracker.

Involved in Functional testing and Regression testing.

Testing of Rating concepts like CDR’s and EDR processing.

Involved in SIT, Maintenance, Production Hotfixes and UAT phases of testing

Specialized in testing of Bill and Invoice generation and verification

Co-ordinate with Maintenance team from Onshore.

Involved in Peer reviews.

Participated in Knowledge Transitions

Environment: AIX 5.3, Windows XP, Oracle 10g, TOAD 9.1, WinSCP, CRM- Chordiant, Quality Center, Bugzilla, Singl.eView, SQL Developer, WinSQL

Project : PBM

Client : ACS

Duration : Mar 2010 – Sep 10

Role : Sr. Associate

Responsible for:

Identifying test requirements based on business requirements of the application.

Developing and executing Test cases.

Interacting with Developers for assisting them in the Identification, Simulation, resolving and Tracking of problem events.

Reporting the test results - Updating the bug details in Issue Tracker (Silk Central Issue Manager).

Defect Tracking and Reporting.

Involved in Functional testing and Regression testing.

Involved in finding out day-to-day issues (from client side).

Establish and maintain Test process and Test environments.

Environment: Java, COBOL and DB2

Project : Ovation Kangaroo

Client : CISGI

Duration : Dec 2007 – Feb 09

Role : Associate

Responsible for:

Module Lead for the Setup, Finance and Reports Modules.

Creation of test objectives from A&D (Analysis & Design Document)

Creation and execution test scenarios.

Review of the test scenarios

Involved in Functional, Regression, System Integration Testing under UAT Testing

Execute UAT as real time business users.

Creation of Test Data for the UAT

Preparation of the UAT Incident Reports

Maintaining the Bug Tracking Tool (Bug Central)

Execution of Defect life Cycle

Prepare Test Summary Reports

Maintaining Configuration log Sheet.

Attending the business calls or meeting on daily basis

Environment: Oracle JInitiator: Version 1.3.1.18, OAS 9.2.0.4.0 and Cognos 8.

Mohammed Fazil Junaid Email ID: adw0xi@r.postjobfree.com

Mobile : +1-346-***-****

linkedin.com/in/fazil-zunaid-mohammad-1662a48a

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