Customer Support Service

Edith Argentina Carranza

**** ****** **

Des Plaines, IL 60018

Ph: 224-***-****

*************@*****.***

Customer Service Professional with more than five years of successful experience in customer support as a bilingual representative with extensive knowledge of the Healthcare and Insurance Industries.

EXPERIENCE

UMFA January 2017 - Present.

Home Care Facility Niles IL

●Take care of my claims and assist then with there needs

●take the person to the appointments in my car

●make sure they have the the medicine and also arefiells

●make suere the they are safe and home and have the place cliam

Xdef Fitness November 2013 - Octuber 2016

Fitness Center Roselle IL

●From Desk Scanning the card for Clientes

●Daycare I was with the kids when the parents go to work out

●sale the product to customer and also renew a memberships

●I was in charge to do the inventory for the Gym

Insurance Agent (September 2012 – October 2013)

State Farm Insurance, Wheeling IL

●Follow up with customer on claims and payments

●Work with a list of potential clients and follow up on leads for insurance needs

●Submit claims on behalf of customers to the corporate office

●Enroll customers with existing or new coverage

●Support customers in understanding coverage, premiums and deductibles

COMPUTER/LANGUAGE SKILLS

●Extensive experience with Internet Explorer, Microsoft Office, HTML and Ten Key

●Bilingual Spanish – English

●Switchboard

EDUCATION

Illinois Center for BroadCasting, Lombard, IL

●Radio and Television

John Hersey High School, Arlington Heights, IL

●High School Diploma obtained in 2001

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