Service Representative Package Handler

SHEMEKA WASHINGTON

**********@*****.*** 954-***-**** Deerfield Beach, FL 33441

Summary

Hello, I'm your next energetic and enthusiastic candidate for employment, whose eager to grow, and learn, within new and exciting opportunities. I'm well prepared to provide a variety of skills to uphold any employment opportunity. I guarantee to get the job done.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills

Technologically Savvy

Call Center Operations

Retail Sales Customer Service

Clerical Support

Product Organization

Data Evaluation

Sales Expertise

High-Energy Attitude

Inbound and Outbound Calling

Customer Relations

Microsoft Office Expertise

Adaptive Team Player

Office Equipment Proficiency

Quality Control

Schedule Mastery

Shipping and Receiving Understanding

Problem-Solving Abilities

Quality Assurance Controls

Call Documentation

Courteous with Strong Service Mindset

POS Systems and Ordering Platforms

Efficient and Detail-Oriented

35 wpm Typing Speed

Building Customer Trust and Loyalty

Data Entry

English Fluency

Order and Refund Processing

Customer Service

Understanding Customer Needs

Customer Retention Strategies

Verbal and Written Communication

Calm and Professional Under Pressure

Customer Account Management

Multitasking and Prioritization

Upbeat and Positive Personality

Transaction Processing

Customer Data Confidentiality

Upselling Products and Services

CRM Software

Credit Card Payment Processing

Experience

Broward County Supervisor of Elections Fort Lauderdale, Florida, FL

Evid Operator

10/2022 - 11/2022

Greeted Early Voters during Early Voting period for Broward County Supervisors of Elections

Checks-in and verifies voter ID

Issuing Early Voting certificate to voter

Maintaining a professional, business-like demeanor

Maintaining order in Early Voting site

Maintaining cleanliness of Early Voting site

Reported failures, malfunctions or wear issues on equipment to supervisor.

Learned and followed safety and emergency procedures.

Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).

Taught new employees machine operation techniques and important business procedures.

Collaborated with coworkers to perform projects quickly and meet business goals.

Maintained production and quality documentation.

Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.

Best Shipp Company, Florida United States

Package Handler

06/2022 - 08/2022

Chewy Hollywood, United States

Customer Service Specialist

12/2021 - 04/2022

Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities

Quickly resolved customer issues while adhering to company policies

Answered questions and concerns from internal and external customers about shipments, billing, status, services, carriers

Assisted with other customer service needs while tracking orders and shipments

Collaborated with management to come up with proactive customer service solutions and put them into action

Collaborate with the customer service manager to ensure that proper customer service is provided

Ensured that company policies and procedures were followed while maintaining a safe and productive working environment

Increased customer loyalty by providing outstanding service in response to questions, complaints, and various issues

Kept accurate and current customer account data with manual form processing and digital information updates

Took payment information as well as other pertinent information such as addresses and phone numbers to place orders

Provided excellent customer service, fostering strong relationships, retention, and satisfaction

Provide product and service information to customers.

FieldWorks Pompano Beach, United States

Canvasser

09/2021 - 12/2021

Memorize and recite sales scripts and statements prepared and provided by the employer

Demonstrate a vast knowledge of the product, service or policies being canvassed to convince people to buy the proposal Memorize and recite sales scripts and statements prepared and provided by the employer

Confidently answer questions and rebuff excuses to meet objectives

Recruit, train, onboard and mentor new Canvassers

Consistently meet daily and weekly quotas for client information and signature acquisition

A Carpenters Art Hollywood, FL

Carpenter's Helper

07/2021 - 10/2021

Cleaned job site after work completion and disposed of debris in proper containers.

Helped with movement of materials and equipment to different job sites.

Completed hands-on training with skilled carpenters, resulting in woodwork proficiency with equipment.

Supported safe and clean working environment by complying with procedures, rules and regulations.

Aldi Lauderdale Lakes, FL

Cashier

07/2021 - 09/2021

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Worked closely with front-end staff to assist customers.

Trained new team members in cash register operation, stock procedures and customer services.

Processed sales transactions to prevent long customer wait times.

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Scanned merchandise using point-of-sale system for accurate purchase totals.

Discounted purchases by scanning and redeeming coupons.

Verified customer age requirement for alcohol or tobacco purchases.

Processed refunds for worn, damaged and broken merchandise.

Fiserv Coral Springs, FL

Customer Service Representative

06/2021 - 07/2021

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to resolve service and billing issues.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Upheld quality control policies and procedures to increase customer satisfaction.

Dennys Sunrise, United States

Waitress/Hostess

05/2021 - 06/2021

Bussed tables and quickly reset them to keep the dining area looking presentable and ready for guests

Collaborated closely with servers to set up new tables quickly, keep track of food and kitchen availability, and ensure customer satisfaction

Offered genuine thanks to every guest for their patronage to top off outstanding experiences and promote loyalty

Took reservations and to-go orders over the phone, answered customer questions, and kept customers informed of wait times

Led guests to tables, presented menus, and offered specials details to promote target items

Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs.

Broward Health Sunrise, United States

Traffic Coordinator

04/2021 - 05/2021

Put up traffic cones and signs to direct trafficFollowed

Followed company procedures to keep the work environment clean and organized

Directed patient to necessary nursing tents based of COVID-19 vaccination status

Teleperformance- Sprint Fort Lauderdale, Florida, FL

Customer Service Representative

01/2020 - 04/2021

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business.

Set up and activated customer accounts.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Lowes Home Improvment Pompano Beach, FL

Cashier

10/2020 - 12/2020

Delivered high level of customer service to patrons using active listening and engagement skills.

Helped customers find specific products, answered questions and offered product advice.

Trained new team members in cash register operation, stock procedures and customer services.

Scanned merchandise using point-of-sale system for accurate purchase totals.

Helped with purchases and signed customers up for rewards program.

Directed trash removal and sanitation procedures to keep aisles and register area organized.

Handled cash, card, check, gift card and coupon transactions for customer purchases.

Packed and bagged products according to customer preferences.

Processed sales, returns and exchanges using POS register system.

Addressed and resolved customer complaints with friendly and level-headed assistance.

Organized register supplies in front end and storage areas.

Performed cash count-out at end of each shift and addressed all queries from customers.

Welcomed customers, offering assistance to help find store items.

Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Offered customers carry-out service at completion of transaction.

Plaza Hotel Lauderdale Lakes, FL

Housekeeper

09/2019 - 07/2020

Interacted pleasantly with clients and guests when performing daily duties.

Maintained and organized cleaning supplies stock.

Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Returned rooms to occupant-ready status to satisfy future guests.

Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.

Sanitized and cleaned sinks, mirrors, toilets and showers.

Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.

Supplied extra towels and toiletries when requested to optimize guest comfort.

ShipMonk Deerfield Beach, FL

Picker & Packer

11/2018 - 09/2019

Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

Fulfilled orders quickly to accomplish challenging daily objectives.

Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Cleaned and organized aisles, work stations and floors to promote operational productivity.

Confirmed items picked for orders by keying codes into system.

Labeled boxes and placed in outbound collection areas.

Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.

Packaged fragile items with protective padding to prevent damages during shipments.

Kept work areas clean, neat and organized for optimal productivity and worker safety.

Read orders to obtain item numbers and located merchandise in bins or on shelves.

Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Operate pallet jack

McDonald's Deerfield Beach, FL

Cashier

05/2016 - 02/2018

Took orders, prepared foods and processed payments in full-service establishment.

Kept customer and food preparation areas clean and well-organized.

Completed opening, closing and shift change tasks by following company guidelines.

Restocked workstation with supplies and communicated out-of-stock items to management.

Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Reviewed contents on food trays to check complete order.

Verified orders and bagged items for easy transport.

Accurately made change for cash transactions.

Mastered point-of-service computer system for automated order taking.

Processed credit card payments and gave counter slips to customers for signatures.

Greeted customers promptly to establish order

Iqor-T-Mobile Fort Lauderdale, Florida, FL

Sales Representative

01/2014 - 03/2016

Handled inbound telephone calls from interested customers.

Educated customers about product or service offerings meeting individual needs.

Maintained and recorded customer information in database.

Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.

Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.

Worked well with automatic computer dialing and proprietary software to manage daily call loads.

Broke down objections using friendly, persuasive strategies.

Set up new accounts and listed personal, demographic and payment information in system.

Atlantic Media Deerfield Beach, FL

Customer Service- Retention

05/2011 - 01/2013

Explained new products and services to customers.

Performed customer negotiations to reach fair conclusion for both business and customer.

Analyzed customer feedback and developed new techniques to ensure customer retention.

Compiled all calls and interactions into computer data system.

Delivered exceptional customer service by patiently listening to customer concerns or complaints.

Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.

Re-established customer's faith in company by providing best retention offers available.

Persuaded customers to retain services by offering discounts and special promotions on products and services.

Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

Supported sales team members to drive growth and development.

Broward Outreach Center Hollywood, FL

Front Desk Receptionist-Volunteer

06/2007 - 10/2010

Greeted residents, and visitors answered general questions and directed to appropriate locations.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Scheduled appointments and maintained and updated appointment calendars.

Monitored reception area to provide consistently safe, hazard-free environment for customers.

Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Supplied callers with office address and directions, employee email addresses and phone extensions.

Education and Training

Atlantic Technical College Pompano Beach, FL, United States

Some College (No Degree) in Medical Administrative Specialist

Medical Administrative Specialist - Some college

Dillard Community School Fort Lauderdale, FL, United States

GED

Languages

English - Intermediate

Additional Information

HONORS & AWARDS, Increased customer loyalty by providing outstanding service in response to questions, complaints, and various issues Offered genuine thanks to every guest for their patronage to top off outstanding experiences and promote loyalty Employee of the Month Recognition at Shipmonk (2018) Numerous raises and Commissions

Contact this candidate