TODD SILVER

Manchester, NH adw0vr@r.postjobfree.com 603-***-****

PROFESSIONAL SUMMARY

Passionate IT professional with over 20 years of experience in many different environments. Extensive knowledge in building world class teams in dynamic organizations. Specialization in Microsoft, including certification in Microsoft Certified Trainer, CCIE, and MCSE and ability to secure Microsoft environment. Completed MS class 20411 the accompanying certification. Knowledge of Cisco, HP, and Juniper switches Voice over IP. Extensive knowledge of Active Directory, Administrator and Azure. Proficient in creating Group policies, certificates, Power Scripting Replication, DNS, Disaster recovery, Group and organizational trusts and security management in a multiple forest domain. AREAS OF EXPERTISE

CCIE - Security CCIE – Enterprise Infrastructure Microsoft Certified Trainer (MCT) Microsoft Certified System Engineer / Microsoft Certified Solutions Expert (MCSE) CompTIA A+ Cyber Security Amazon Web Services Net Cool Solar Winds Sarbanes Oxley SOX TBD Workiva

Windows Server 2019 Windows 10 Windows 11 Microsoft Certified Trainer (MCT) Microsoft Exchange Microsoft 365 Law Enforcement Certification Cisco Network Manager Technologies Linux, MS SQL Access, SUN SAN SAML IdP authentication to Barracuda Okta as an identity provider (IdP)

WORK EXPERIENCE

EXTREME NETWORKS – SALEM, NH

Long Term Contractor July 2021 - Present

Provide educational support of Extreme Networks classroom software for its clients.

Supply course software for teachers and students to connect to systems for training utilizing VMware.

Configure virtual classroom workspaces for functionality and flexibility of 25 classes.

Offer technical solutions and troubleshooting for classes in multiple time zones.

Create usernames and passwords for 6-10 virtual classrooms of students on a weekly basis.

Utilize Microsoft expertise to partner with outside vendors to source programs for classes. TODD SILVER Page 2 of 3

MICROSOFT CONVERSIONS CONTRACTOR – MANCHESTER, NH

Microsoft Conversions Contractor, Independent March 2020 - July 2021

Contracted with Individual clients to offer conversions from Microsoft Exchange to Microsoft 365.

Managed client IT issues including server and communications.

Collaborated with teams to create project requirements, solutions, and deadlines.

Defined technical integration strategy and developed integration plans. RTM COMMUNICATIONS – BEDFORD, NH

Network Systems Engineer January 2020 – March 2020

Planned, tested, and supported high-availability infrastructures.

Analyzed intricate server issues, supported large enterprise and business-critical applications.

Spearheaded server infrastructure development, quality control, staging and production operations.

Proposed recommendations regarding infrastructure overhauls.

Maintained flexibility to resolve after-hours emergencies quickly and accurately.

Attended departmental meetings, providing feedback to enhance future performance. POLYCOM – ANDOVER, NH

Engineer January 2016 – January 2020

Delivered "white glove service" for Telepresence Video conference rooms to premier level customers including PayPal, Rolls Royce Aviation, Pepsi, KMPG, Microsoft, and Ralph Lauren.

Collaborated with upper management customers and engineering to solve network issues.

Fixed connectivity issues for Polycom and Cisco video conference devices and Skype for Business.

Applied immense troubleshooting knowledge during network monitoring to proactively solve issues.

Resolved network infrastructure issues with the utilization of tools such as Solar Winds, Net Cool and Wire Shark.

BEDFORD

Network Consultant January 2015 – January 2016

Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance, and security.

Analyzed customer and stakeholder needs, generated requirements, performed functional analysis and implemented Requirements Management Plans.

Maintained security, backup, and redundancy strategies.

Identified departmental needs and made suggestions regarding technical direction.

Created recommendations to improve technical practices of complex infrastructure.

Designed and implemented Exchange, SAP, Cisco, VMware, Windows, and UNIX systems projects. TODD SILVER Page 3 of 3

GEEKSQUAD – MANCHESTER, NH

Advanced Repair Agent January 2014– January 2015

Partnered with product designers and product managers to design user interactions in applications.

Answered user inquiries regarding computer software and hardware operation.

Installed and performed hardware, software, and peripheral equipment repairs.

Developed training materials and procedures.

Configured, maintained, and provided trending and performance analysis of Enterprise class storage systems.

Served as the technical lead for server infrastructure including development, QA, staging, and production systems.

ASPECT COMMUNICATIONS

Product Technology Infrastructure Manager January 1998– November 2013

Managed a team responsible for support of 200 developers, labs, and development of customer relationship systems in Aspect.

Supported and managed development tools such as C, C++, VB, ADC Pro, and ClearCase for both Windows NT and UNIX platforms. While managing 100 UNIX and NT servers used in development.

Coordinated budgeting, purchasing, and configuration of hardware and software needed for development labs and developer desktop, as well as remote users PTI.

Completed major upgrades to critical systems with little or no development impact.

Worked with SCO, Digital, SUN, and HP flavors of UNIX as well as Windows NT 4.0 and 5.0 betas Also, tracked all licensing for all of development, and negotiated service, and software contracts with outside vendors.

Supported Aspect ACD customer relationship systems, Voicetek VTK and Nortel Call centers. EDUCATION & TRAINING

BS Management Information Systems

MCSCA Boot Camp: Computer and Information Sciences New Horizons Training Center Nashua, NH

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