Itzayana Medina

Sacramento, CA *****

916-***-**** adw0ue@r.postjobfree.com

PROFESSIONAL SUMMARY

• Skilled team player with strong background in Sourcing Recruitment/Customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

SKILLS

• Reliable and Responsible

Documentation and Reporting

• Pre-audition screening

Calendar and scheduling software

• Documentation and recordkeeping

Task prioritization

• Customer relations

Applicant assessment

• Networking events

Staff hiring and recruitment

WORK HISTORY

TALENT COORDINTAOR/SOURCER 02/22 to Current

Penumbra Inc – Roseville, Ca

• Review online portfolios and resumes to pre-screen candidates.

• Collaborate with hiring managers to identify each position’s requirements

• Send recruiting emails and follow up with candidates.

• Contact past applicants for new job opportunities.

• Log candidate information into Lever database.

• Identify future hiring needs and proactively source potential hires.

• Engaged candidates to quickly determine skills and motivation.

• Worked at job fairs to connect with potential candidates as a recruitment representative.

• Posted positions on Indeed to attract qualified candidates and fill vacancies.

• Screened and pre-interviewed candidates for hiring consideration. BILINGUAL COMMUNITY CARE SPECIALIST 03/2021 to 04/2022 Public Health Institute - Sacramento, Ca

• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.

• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.

• Provided educational and informational resources regarding isolation policies and quarantine measures.

• Lent daily assessment of health screen and symptom data.

• Performed record keeping by logging client information within secure contact-tracing software.

• Notified and interviewed individuals to ascertain novel coronavirus exposure level.

• Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.

• Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.

• Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.

• Coordinated with public health and local facilities to support isolation and quarantine of individuals.

• Connect people diagnosed with COVID-19 to valuable resources that supported their well- being and health.

TELESALES REPRESENTATIVE 10/2020 to 02/2021

Keurig Dr. Pepper Snapple Group - Sacramento, Ca

• Plan and execute scheduled outbound telephone sales calls according to KDP Standards for assigned customer base.

• Monitor and evaluate assigned customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate.

• Receive inbound telephone calls, emails, ecommerce and fax sales orders & provide Customers with post Order confirmation and fallow up.

• Stay informed on KDP Product facts and features.

• Perform efficient and accurate sales order entry.

• Ensure accuracy of pricing and Customer Master Data.

• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

• Completed daily cold calling and outreach to build sales pipeline.

• Answered inbound telephone calls from interested customers to persuasively discuss offerings

SALES REPRESENTATIVE 05/2018 to 08/2020

Boost Mobile - Sacramento, Ca

• Maintain knowledge of multiple carrier plans and compare with confidence to customers.

• Offer accessories and phone insurance to improve sales totals.

• Merchandised store displays to keep store environment visually appealing and optimized for equipment promotions.

• Completed customers payments and answered account questions.

• Answered customer questions and addressed service issues and complaints in person and via phone.

CUSTOMER SERVICE REPRESENTATIVE 01/2014 to 04/2016 California Check Cashing Stores - Sacramento, Ca

• Check Cashing, Wire Transfers, Processing Deposits, Transfers and Loan Payments.

• Identifying fraudulent activity to prevent potential losses to the company.

• Addressing customers concerns/ questions referring to loan and check transactions.

• Closing procedures/Balancing register and vault.

• Tax estimates, and preparations for customers.

• Meet/exceed goals by cross selling products and services to customers that will benefit them.

• Making outbound reminder calls to customers to remind of payment coming due. FRUIT PACKER 07/2013 to 09/2014

Greene & Hemly Inc - Courtland, Ca

• Packing apples and pears in an organized matter.

• Organize/maintain warehouse according to company standards.

• Sorting fruit according to health and safety regulations. EDUCATION

Mokelumne High School - Courtland, CA High School Diploma 06/2012

CERTIFICATIONS

• Adult & Child CPR & AED, Aerie Backcountry Medicine - July 26, 2021 - July 26, 2022

• Mental Health First Aid USA, National Council for Behavioral Health - May 9, 2021-May 9, 2024

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