Center Representative Receiving Clerk
Resume:
TERRINEKA WRIGHT
Memphis, TN *****
******.***********@*****.***
Authorized to work in the US for any employer
Sorter Operator
Amazon Fulfillment Associates - Memphis, TN
October 2019 to Present
Sorting totes
using a scan gun
picking
Warehouse Supervisor
UPS - Memphis, TN
December 2018 to Present
monitoring package handlers, making sure packages are loaded in time, setting schedules, preventing losses, ensuring safety standards compliance, and reporting to managers. Receiving Clerk
Barrett yazaki - Memphis, TN
February 2018 to October 2019
*sorting
*using Rf scan guns
*unloading trucks
*using Microsoft office
*receiving large shipments
*Forklift certified
Call Center Representative
AT&T - Memphis, TN
February 2017 to January 2018
• answer calls and respond to emails
• handle customer inquiries both over the phone and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
WORK EXPERIENCE
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports
High school or equivalent
Penn Foster High School - Memphis, TN
2015 to 2015
Cashier (1 year)
Customer Service
Receiving Clerk
Machine Operator (2 years)
Cash Handling (2 years)
Security (1 year)
Call Center (2 years)
Security+
March 2018 to March 2020
Security Guard
driver's license
EDUCATION
SKILLS
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CERTIFICATIONS AND LICENSES
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