Assistant Manager Service Delivery

BRANDI

WILLIAMS

B

W

Philadelphia, PA *****,

267-***-****

***************@*****.***

PROFESSIONAL SUMMARY

Ambitious Assistant Manager promotes ten years of leadership and team development. Mentors new team members in company policies, top-quality service delivery and performance targets. Decisive yet personable problem-solver with superior conflict resolution skills.

SKILLS

• Task delegation • Cost reduction • Employee scheduling

• Budget assistance • New business expansion

EXPERIENCE

Assistant Manager April 1999 - Current

Holy Family Home Philadelphia, Pennsylvania

• Delegated tasks to appropriate staff members for optimum productivity.

• Coordinated employee schedules to provide adequate staff coverage.

• Supported senior managers with day-to-day operational requirements.

• Supported recruiting, training and professional development efforts.

• Provided performance and motivational feedback to employees.

• Maintained operational performance with skillful execution of opening and closing procedures.

• Adjusted to multiple demands and shifting priorities in fast-paced work environment.

• Upheld brand image by maintaining branch cleanliness, approachability and service. Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.

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• Improved productivity after reviewing and modifying operations and workflows.

• Kept paperwork updated with internal standards and legal requirements.

• Maximized employee performance with hands-on training and close mentoring.

• Oversaw employee recruitment, training and onboarding processes. EDUCATION

West P[hiladelphia High School, Philadelphia, pa June 1990

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