Daryll Brown

*** ******* *. ***** *****

Newark, DE 19713

302-***-****

adw0t2@r.postjobfree.com

Objective: To obtain a position that will utilize my educational training and work experience in an environment allowing continued growth both professionally and personally.

Education: H.S. Diploma

Kingsland University/Wilmington Univ. – Cybersecurity/Information Security (Diploma)

Specialized Training:

Microsoft Office Suite-Word, Access, PowerPoint, Excel, JIRA, Salesforce, SharePoint

Certifications: Linux OS, AWS, Azure, Splunk,

Keyboarding Speed: 45 wpm

Work History:

DEL ONE FCU

Help Desk/IT Support/Contact Center Specialist

April, 2018 – March, 2023

Troubleshooting of Banking software issues

Assisted with password resets and created temporary passwords for members

Provided technical support to members experiencing software issues

Responded to support inquiries via phone and email

Diagnosing issues with computer software

Talking to clients through basic problem-solving processes.

Created and completed support tickets for escalation purposes

Monitored progress and resolution of software issues

Monitoring of banking website/software for any unusual activity from members

Took inbound calls from members for existing accounts

Sold new memberships

Assisted with balance, credit and deposit inquiries

Transferred funds between accounts

Completed loan applications via phone

Updated documents

Applied payments per member requests

Provided instructions to complete loan applications

SALLIE MAE

Loan Servicing Specialist III

January, 2016 – April, 2018

Responsible for the maintenance of existing account inquires submitted via letter, phone, email or internal research requests

Researched, analyzed, verified and reconciled accounts

Created financial adjustments regarding deferments, forbearance, repayment plans, bankruptcy, death, disability, and default claims

Customer Communication

Answered all incoming calls

Processed customer correspondence

Additional duties as assigned

SALLIE MAE

Private Collector Specialist

January, 2015 – January, 2016

Made required number of phone calls daily as determined by management

Updated demographic and financial information

Negotiations of arrangements

Placed outbound calls for collections

Updating of documentation

Worked within the FDCPA, state regulations and FCRA

Additional duties as assigned

SALLIE MAE

Private Credit Application Specialist I

October, 2012 – January, 2015

Responsible for the initiation, selling and completion of student loan applications

Took Inbound and outbound telephone calls

Customer service duties

Worked with compliance policies

Exceeded monthly sales goals

Updated documents and maintained new applications

Salary Requirements: Negotiable

References: Furnished upon request.

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