Center Specialist Servicing
Resume:
Daryll Brown
Newark, DE 19713
******************@*****.***
Objective: To obtain a position that will utilize my educational training and work experience in an environment allowing continued growth both professionally and personally.
Education: H.S. Diploma
Kingsland University/Wilmington Univ. – Cybersecurity/Information Security (Diploma)
Specialized Training:
Microsoft Office Suite-Word, Access, PowerPoint, Excel, JIRA, Salesforce, SharePoint
Certifications: Linux OS, AWS, Azure, Splunk,
Keyboarding Speed: 45 wpm
Work History:
DEL ONE FCU
Help Desk/IT Support/Contact Center Specialist
April, 2018 – March, 2023
Troubleshooting of Banking software issues
Assisted with password resets and created temporary passwords for members
Provided technical support to members experiencing software issues
Responded to support inquiries via phone and email
Diagnosing issues with computer software
Talking to clients through basic problem-solving processes.
Created and completed support tickets for escalation purposes
Monitored progress and resolution of software issues
Monitoring of banking website/software for any unusual activity from members
Took inbound calls from members for existing accounts
Sold new memberships
Assisted with balance, credit and deposit inquiries
Transferred funds between accounts
Completed loan applications via phone
Updated documents
Applied payments per member requests
Provided instructions to complete loan applications
SALLIE MAE
Loan Servicing Specialist III
January, 2016 – April, 2018
Responsible for the maintenance of existing account inquires submitted via letter, phone, email or internal research requests
Researched, analyzed, verified and reconciled accounts
Created financial adjustments regarding deferments, forbearance, repayment plans, bankruptcy, death, disability, and default claims
Customer Communication
Answered all incoming calls
Processed customer correspondence
Additional duties as assigned
SALLIE MAE
Private Collector Specialist
January, 2015 – January, 2016
Made required number of phone calls daily as determined by management
Updated demographic and financial information
Negotiations of arrangements
Placed outbound calls for collections
Updating of documentation
Worked within the FDCPA, state regulations and FCRA
Additional duties as assigned
SALLIE MAE
Private Credit Application Specialist I
October, 2012 – January, 2015
Responsible for the initiation, selling and completion of student loan applications
Took Inbound and outbound telephone calls
Customer service duties
Worked with compliance policies
Exceeded monthly sales goals
Updated documents and maintained new applications
Salary Requirements: Negotiable
References: Furnished upon request.
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