Operational Supervisor - Clerical
Resume:
Melanie Thedford
*** *. ****** *** ********, LA *0003 [504-***-****] [**************@*****.***]
Qualifications Proficient with Windows applications
Highly motivated; history of excellence/accomplishments from high school onward
Strong leadership skills
Excellent Communication and Social Skills
Strong organizational skills
Excellent time management skills
Over 20 years knowledge of business management principles including operations, audit, personnel and resource management in a healthcare setting.
Experience Laboratory Operational Supervisor
11/20 – Present Ochsner Health System – Anatomic Pathology Laboratory
New Orleans, Louisiana
Works closely with clinical colleagues, physicians, and coordinator and manage to continually assess and improve the operational procedures of the Laboratory.
Presenting Monthly Operating Reports
Maintain CLIA and CAP compliance
Supervises and utilizes all available performance management information to monitor and measure the operational performance of the laboratory as a team as well as the individual performance of team members.
Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.
Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates.
Overseeing the operations of the laboratory on a day-to-day basis, per shift, to ensure highest quality of patient care while meeting regulatory and compliance requirements
Supervises and resolves patient complaints and requests for service immediately and courteously.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching.
Resolve employee issues and disputes
Perform Employee Evaluation, training, and development.
Performs other related duties as required.
Experience with EPIC, SoftPathDX and various other healthcare information systems
Administrative Assistant
09/19 – 11/20 Ochsner Health System – Laboratory Administration
New Orleans, Louisiana
Provides administrative support to administration, department or function through professional-level administrative duties.
Responsible for establishing and maintaining a good rapport and cooperative working relationships with representatives/vendors from external companies, co-workers, personnel from other departments, senior management personnel and physicians throughout the facility.
Generates and maintains documents, reports, correspondence and performs other duties related to computer programs and systems support for the department.
Serves as a point person to those outside the department.
Responsible for coordinating calendars, arrangements, and minutes from meetings
Responsible for maintaining and ordering office supplies and equipment
Provides general administrative support for the department and/or specific managers/directors within the department.
Manages projects and organizes events such as lunches, meeting, and employee engagement activities
Administrative Assistant
05/16 – 09/19 Ochsner Health System – Skilled Nursing Facility
New Orleans, Louisiana
Responsible for establishing and maintaining a good rapport and cooperative working relationships with representatives/vendors from external companies, co-workers, personnel from other departments, senior management personnel and physicians throughout the facility.
Develops and manages the department's detailed assignment schedule for staff
Manage all staff timekeeping
Responsible for coordinating calendars, arrangements, and minutes from meetings
Responsible for maintaining and ordering supplies and equipment inventory
Provides general administrative support for the department and/or specific managers/directors within the department.
Manages projects and organizes events such as lunches, meeting, and employee engagement activities
Unit Secretary
07/10- 05/16 Ochsner Health System – Cardiac Intermediate Care Unit
New Orleans, Louisiana
Medical Transcription
Communication of patient, nurse, and doctor needs and request
Responsible for managing various secretarial duties of the unit
Unit Secretary
07/06-01/10 Cypress Fairbanks Medical Center – Med/Surg Telemetry
Houston, Texas 281-***-****
Medical Transcription
Communication of patient, nurse, and doctor needs and request
Responsible for managing various secretarial duties of the unit
Patient Care Associate/Unit Clerk
04/00-08/05 Alton Ochsner Medical Facility – Transplant Stepdown Unit
New Orleans, Louisiana 504-***-****
Assist nurses with medical procedures
Acute patient care
Medical Transcription
Communication of patient, nurse, and doctor needs and request
Responsible for managing various secretarial duties of the unit
Camp Counselor
06/99-08/99 East Jefferson YMCA
Metairie, Louisiana 504-***-****
Provided safe, energetic, creative, fulfilled ways to entertain children ranging in ages from 2-15yrs
Patient Care Associate
08/98-05/99 Baton Rouge General Medical Center – Cardiac Unit
Baton Rouge, Louisiana 225-***-****
Assist nurses with medical procedures
Acute patient care
Cashier
06/97-08/97 Toys R US
Metairie, Louisiana 504-***-****
Customer assistance
Responsible for tending money in cash register
Education University of New Orleans
New Orleans, Louisiana
August 2000 to May 2001
Pre-Medicine/Psychology major
Nicholls State University
Thibodaux, Louisiana
August 1997 to January 2000
Pre-Medicine/Psychology major
Ace Professional Nursing
1997
Nursing Assistant Certification
East Jefferson High School
Metairie, Louisiana
Graduated May 1997 with Honors in Math, Science, and English
Licenses & Certificates
Nursing Assistant Certification (Expired)
CPR Certification – Current
CPI Certification - Current
EKG Certification, 1999
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