Support Specialist Desktop
Resume:
Matthew D. Green
Reno, Nevada *****
(P)530-***-**** Email: ************@*****.***
Applications & Hardware:
Windows 2000-2013 Servers Unix/Linux Active Directory DHCP TCP/IP VOIP Vmware Exchange 2000-2016Windows Xp-10 Office 2000-365 Cisco IOS 12.X -15 Routers/Switches DSU/CSU’s Hubs Bridges Managed Switchs Intranet/InterNet servers Video conferencing Catagory 3,5 & 6 cabling T1/Fiber lines Internet access Firewalls,Raid RAS, VPN. Lan/Wan LTO and DLT backup for Servers and Desktops Apple Mac, Iphones and Androids.Malware and Virus removal.Symantec Back-up and DLO.
Professional Experience:
Spectrum 2021-2022
DSR
Sold internet, T.V. packages and cell phones and Verizon service. Customers Service expanded wifi
with Velop mesh devices in large homes. Helped customers get back into their computers after forgetting the password.
ModocTek 2015-2017
Sr. Network Engineer
Ph: 530-***-****
Installed Camera Security systems, Worked on Laptops and Desktops, removed virus’s and installed new antivirus. Prorogated a Server server from a Workgroup to a Domain. Worked on Ipads and Microsoft Surface’s.
Have fixed registry problems. Installed Switch’s,Cat 6 and Fiber line. Installed Server racks and populated abd setup servers, firewalls and VPN boxes.
Stryker Contract Onstaff
Sr. Technical Specialist. 2014-2015
Ph:269-***-****
Supported Pro Care tech’s in hospital’s around the world. Remoted into tech’s laptops via Showmypc and locally
with Windows 10 terminal. Imaged laptops for deployment. Setup Ipads and Mac’s for deployment. Add and remove users from the Servers. Updated Policies. Imaged new laptops and Desktops. Deployed Anitvirus installs remotely.
Vernexx LLC Dec 2005-Present
Network Egineer
I am solely responsible aspects of IT, VoIP, E-mail, and all Desktops.
Installed and configured a brand new VOIP system with Polycom phones.
Clayton-McEvoy P.C. Dec 2004- 2013
Network Engineer
I am solely responsible for the Server, E-mail, V.P.N. and the Internet. All Desktops.
E-bay April 2001-May 2003
IT Support
(Contract)
All aspects computer and Server moves. Program Management.
NatSteel Electronics May 2000-March 2001
Sr. System Administrator
Helpdesk Manager
Telephony
Supported LAN/Wan Network for a World Wide Contract Manufacture. Installed and configured Cisco routers (3640/2500/2611) to support a new administration Building and a new supply warehouse. Installedand supported remote users on a VPN network.Installed and administrated a Lucent Merlin Legend/Magix phone switch. Managed four Desktop Technicians. Responsible for a T1 connection to an AS400 Server in Singapore. Mapic’s support for 200+ users. Responsible installation and maintenance of T1 lines for the Network and Phones between our three South Valley locations.
Comerica Bank January 2000 - May 2000
IT Specilist
Lan/Wan Support Specialist
Supported 1000+ users at eight locations from the South Bay to the North Bay. Win98/NT in a Token-Ring and and Ethernet environment. Diagnosed LAN connections back to the Servers rooms.AS400 emulation support. Dail-up and VPN support.. Verified T1 connections between offices.Implemented new policies and processes. Supported VIP’s and Top Executives.
Edify Inc. August 1999 - January 2000
Sr. MIS Support:
Installed and setup NT servers. Supported 400 users with NT workstations. Applications include MSOffice 97/2000, Outlook 98, Norton, Winframe (Oracle), Netscape, MS IE, E-commerce (Edify S/W). MS Exchange support with a Meetingplace interface.
VPN installation and support. Protocols include static and DHCP connections. Resolved TCP/IP issues. Resolved server sercurity issues. Installed and supported Vantive.
Silicon Valley Bank April 1999 - June 1999
Sr. Desktop Support:
(Contract)
Migrated MSmail to Outlook 98. Supported 400 users once implemented. Resolved TCP/IP issues. Imaged Win 95/NT workstations and laptops. Managed memory upgrade process. Corrected Avistar video issues. Tracked and closed over 200 tickets in Remedy. Supported VIP’s and Top Executives.
LTS Laser November 1997 - March 1999
Network Specialist:
Supported an NT network environment, including all desktop support. Printer setup, remote access software upgrades. MS-mail installation including MS exchange. Laptop setup and software installation.
Invision September 1997 -November 1997
(Contract)
Sysem Administrator:
Supported Windows and Novell servers, along with Exchange and DHCP
servers. Supported Msmail. Setup new workstations Troubleshooted workstations. Setup all stations to be consistent through out the company (275). Set-up Cad stations.
Prepared and setup servers, routers and hubs at a new facility in Newark.
University of California San Francisco April, 1997 - July, 1997
(Contract)
System Administrator:
Supported Windows NT server and an Exchange server. Maintained T1 line to the main campus and also ISDN line to the Alumni office. Desktop support for 60 users. Upgraded all Dell systems to Windows 95 and MSOffice 97. Upgraded all workstations from 540 mb harddrives to 1.7 gb. Set- up SMTP gateway and Terminal emulator to a Digital Alpha VMS system.
NEUTRONIX DEC, 1995 - APRIL, 1997
San Jose, Ca
M.I.S. Consultant.
Set-up and maintained a network server utilizing the Novell 4.1 OS.
Workstations include Windows 3.1, 3.11, NT and 95. TCP/IP interface. Set-up print server, Internet access. Set-up and administered Lotus CCmail ver. 2.0 and a router for off-site access. Upgraded and trouble-shooted workstations and laptops. Loaded new software and performed onsite training. Evaluated and set-up off-site software training. Configured and maintained Cad stations (AutoCad ver.13). Complete technical support for a 25 person company.
Cornerstone Imaging 1989-1994
San Jose, Ca
Engineering Services Manager
Responsible for all Engineering servers and all workstations, including Sun & Cad workstations. Monitored a
on-line tech-support log and assigned work orders for five Desktop support Technicians. Part of the ISO implementation team.
Education:
ASCS 2 Years 3.75
A+ Certified
CNE Certified MCSE Certified CCIE Certified
High School Diploma Camden High
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