KRISTIE HIGGINS
**** ******** ****. ********, ** 48356
******************@*****.***
Experienced Office Management and Title Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable, support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. EXPERIENCE
NOVEMBER 2013 TO CURRENT
TITLE EXAMINER / ABSTRACTOR/ OFFICE MANAGER – LEADING EDGE TITLE AGENCY Research and examination of public records and report findings to the proper agency. I am proficient in Tax Title and it’s process of clearing title through obtaining and reviewing the FOIA packet. Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving. Updated reports, managed accounts, and generated reports for company database. Maintained computer and physical filing systems. Coordinated special projects and managed schedules. Evaluated employee records and productivity and submitted evaluation reports. Managed office operations while scheduling appointments for department managers. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Coached new hires on company processes while managing employees to achieve maximum production. Delivered performance reviews, recommending additional training or advancements. Reported to senior management on organizational performance and progress toward goals. Developed and maintained successful relationships with vendors, suppliers, and contractors. Managed compliance to keep organization operating within legal and regulatory guidelines. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Assisted in organizing and overseeing assignments to drive operational excellence. Established team priorities, maintained schedules, and monitored performance. FEBRUARY 2011 TO NOVEMBER 2013
FORECOSURE EXAMINER – SCHNEIDERMAN & SHERMAN, P.C. Examined forms to determine insurance coverage and validity. Collected evidence to support claims in court. Communicated with customers to resolve common title issues. Performed data entry and other administrative tasks to keep records and files organized and accurate. 2 Kept up to date with state and federal regulations to prevent errors and fraud. Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft. 2
AUGUST 2007 – FEBRUARY 2013
FORECLOSURE EXAMINER – ORLANS / eTitle
Examined forms to determine insurance coverage and validity. Collected evidence to support claims in court. Communicated with customers to resolve common title issues. Performed data entry and other administrative tasks to keep records and files organized and accurate. Kept up to date with state and federal regulations to prevent errors and fraud. Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft. AUGUST 1997 – AUGUST 2007
TITLE EXAMINER/ABSTACTOR – METROPOLITAN TITLE AGENCY Prepared property reports. Compiled lists of mortgages, contracts, and other documents pertaining to titles. Contacted appropriate agencies to complete searches, order records, and obtain documents. Organized and prepared tax and title documents to transfer ownership of property. Communicated with customers to resolve common title issues. Kept up to date with state and federal regulations to prevent errors and fraud. Audited and reviewed title documents for accuracy and compliance with state and federal regulations. Performed data entry and other administrative tasks to keep records and files organized and accurate. Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft. Utilized various online databases and public land records to verify ownership information. Drafted title abstracts and legal documents for real estate transactions. Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions. Created legal documents such as deeds, mortgages and leases based on title search results. Analyzed title documents to identify potential issues and resolve any discrepancies. Assisted in preparation of title insurance policies and title commitments. Developed and maintained relationships with title companies, lenders, and other stakeholders to facilitate smooth transactions. Researched ownership interests and liens on real estate properties. Examined land records and identified potential problems with title search results. SKILLS
Extensive knowledge of title insurance requirements and other real estate procedures, and confidentiality
Extensive experience in managing and multitasking.
Detailed oriented.
Strong communication
Excellent problem solving
RESIDENT PRODUCER - 2006
#: 0406782