Service Representative Security Dispatcher

PATRICK COPPENS

**********@*****.*** 781-***-**** Hanover, MA 02339

WORK EXPERIENCE

Massachusetts General Hospital, Boston, MA

Security Officer (May 2015 to present)

Protects staff, patients, and visitors to ensure that all hospital property is secure through patrol, investigation, monitoring alarms and surveillance cameras.

Trained Security Dispatcher, receiving emergency and non-emergency calls, keeping records, addressing problems, and dispatching appropriate team members.

Responds to medical emergencies.

Apprehends criminal violators when necessary and appropriate.

Applies patient restraints as needed.

Prepares and submits written reports and daily events in a complete, timely and accurate manner.

Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping and maintains documentation.

Acts as a first responder to HazMat incidents.

Creates safety awareness among patients, visitors, and staff.

Provides escorts for staff, visitors and patients as requested.

Bedrock Recovery Center, Canton, MA

Client Transportation Driver (August 2020 to present)

Complete pre-trip inspections of vehicles.

Prepare proper trip documentation in vehicle logs.

Work closely with Transportation Supervisor.

Trained to administer reversal medications if needed.

Ensure proper scheduling and transport of personnel and clients.

Provide safe transport of clients and staff.

Massachusetts General Hospital, Boston, MA

Emergency Radiology Coordinator (Nov 2013 – May 2015)

Worked closely with radiologists to facilitate workflow and daily needs in addition to supporting their interactions with customers.

Coordinated all radiology image and report management functions including but not limited to: digital data (RIS/PACS) in a dynamic fast paced multi-hospital environment.

Served as professional liaison to radiologists and their clients.

Served as telephone triage & liaison for inbound/outbound calls and transfer to appropriate service/individuals.

Performed quality control of exams ensuring they are ready for radiologist interpretation.

Monitored worklists and filters to ensure appropriateness and timeliness of reads.

Facilitated addendums to reports and ensure reports were corrected.

Maintained a continual high level of customer service both internally and externally.

Massachusetts General Hospital, Boston, MA

Financial Access and Patient Placement Coordinator (Dec 2010 – Nov 2013)

Competently communicated with patients’ primary care offices for all patient referrals, as well as health care insurances to verify eligibility, clarify disputes and obtain prior authorizations.

Communicated daily with representatives from all patient care units to assess occupancy needs to efficiently assign beds for patients who were admitted via front door, same day, bedded outpatient visits, and the emergency department while coordinating with patient care representatives to expedite admission process.

Responded to patient/family requests for special beds if clinical placement criteria were met while communicating with clinical staff to ensure appropriate placement of patients in accordance with clinical needs, per patient placement guidelines.

Acted as liaison interdepartmentally for Patient Care Services, Communications, all physicians’ offices, patients, and their family members, as well as external vendors.

Massachusetts General Hospital, Boston, MA

Radiology Service Representative/Teleradiology Coordinator (Jun 2006 – Dec 2010)

Liaison between all radiologists and affiliated hospitals, which included Martha’s Vineyard Hospital, Chadwick Medical Center, University of Massachusetts Memorial Hospital and Saints Medical Center.

Monitored and fixed technological issues that arose within the multiple computer systems for previously mentioned affiliated hospitals.

Scheduled all radiological exams, ensured exams were reviewed by radiologists and coordinated with referring physicians’ office regarding ordered exams.

General clerical duties such as answering incoming phone calls, scheduling patients’ radiological studies, greeting patients incoming for studies, communicating with physicians, as well as coordinating all patient care with radiology technologists/radiologists.

Education

Suffolk University, Boston, MA

Bachelor of Arts in Communications, 2008

Certifications

Adult, Child, and Baby First Aid/CPR/AED Certification

American Red Cross, Date

Expires: Date

Heartsaver® First Aid CPR AED Certification

American Heart Association, Date

Expires: Date

Management of Aggressive Behavior (MOAB) Certification

Massachusetts General Hospital, Date

Expires: Date

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