Call Center Inbound
Resume:
Dervone Thomas
****s Lasalle
Chicago, Il *****
*************@*****.***
Experience: Amazon Chicago, IL
Route/Scheduling Supervisor 12/18 – Present
Dispatch workers and work crews to appropriate locations, according to customer requests/specifications
Schedule associates to assigned routes and rerouting associates due to call offs to distribute the work load evenly
Establish, maintain, and review schedules to minimize company overtime
Maintain and build effective relationships with all staff members and customers
Plan daily manpower needs to ensure customers' packages is delivered and picked-up timely and damage free
Provide training and monitor the employees' performance. Be accessible to all areas of the dock and yard
Advocate Medical Group Rosemont, IL Healthcare rep 09/18-12/18
Answered service for physicians and paged physicians when necessary
Triage nurses on patients symptoms and callback requests
Scheduled appointments for the patients
Heavy inbound call center where 100-150 calls are average daily metric
Received and updated patient insurance information into the system
Handled referral requests
Sonnenschein Financial Services Oakbrook Terrace, IL
Account Receivables Representative 08/15-02/18
Recorded information regarding financial status of client and status of collection efforts
Reviewed weekly account receivables report from management to come up with best practices for resolving municipal accounts
Resolved complex billing and claim disputes from the client
Negotiated payment arrangements on past owing receivables
Prepared monthly reports for management that showed all receivables coming in over a 90 day period
Used probing techniques to determine reason for delinquency
Answering service for physicians and paged physicians when necessary
EOS-CCA Tinley Park
Debt Collector-Tinley Park 02/11-04/1
Placed outbound cold calling to former students regarding upcoming student loan repayment obligations
Records findings in internal database to track trends and statistical patterns
Utilized all forms of skip tracking methods and research to locate debtors specifically skip tracing
Ranked within the top 10% of all collectors and received recognition for collecting over $5000 and giving monetary award
Developed rapport with students while guiding them through the repayment process and showing empathy and compassion as needed while still meeting the needs of the organization
Maintained excellent negotiation skills to persuade debtors into repaying student loans
Records findings in internal database to track trends and statistical patterns
References available upon request
Contact this candidate