Stephanie C. Blakey

***** *. ******** ***

Chicago, IL 60633

312-***-****

adw0op@r.postjobfree.com

EDUCATION:

****-**** *** **** *******, East Chicago, IN

Major: Office Administration

Degree: Associate of Science, June 2013

2004-2006 City Colleges of Chicago, Malcolm X

Major: Mortuary Science

Degree: Associates in Applied Science and Arts, June 2006

2002-2004 John A. Logan College, Carterville, IL

Major: General Studies

Degree: Associate in Arts, June 2004

1998-2002 Southern Illinois University, Carbondale, IL

Major: Mortuary Science

1995-1998 George Washington Carver Area H.S, Chicago, IL

Diploma: June 1998

SKILLS:

Ability to multi-task

Customer Service Experience

Working knowledge of Medical Terminology

Proficient with MS Word, Excel and Outlook

Type 70-80 wpm

Data Entry 10-key 12000+ keystrokes

Data Entry Alpha/Numeric 10300+ keystrokes

Proficient with Intuit, Crosslink and Tax act software for tax preparation

EXPERIENCE:

2021-2022 Adecco USA, Inc (WFH) Chicago, IL

Maryland Department of Labor

Reviewed claimant claims for processing

Identified fraudulent claims and approved or denied documents

Processed claimants available certifications for payments

Completed any special projects assigned.

2002-Current Check A.S.A.P, Chicago, IL

Tax Preparer-Self Employed

Income tax preparation

Basic Business tax preparation

Deduction Knowledge

Proficient multi-tasking

Critical thinking

Problem solving

90-110 returns completed yearly

2016-2020 Sykes Enterprise, WFH (Walmart)Chicago, IL

Customer Service Represenative

Make good judgement skills

Empathize with customer

Very patient

Maintained confidentiality and security

Handled transactions, placed and track orders and assisted with fraudulent transactions.

Assisted customer with creating profile, to order on Walmart.com

2012-2014 Project HOPE Early Learning Center(non-profit organization-501c), Dixmoor, IL

2018-2020 Program Administrator Coordinator

Pre-Screened families that were interested in enrolling their child(ren)

Completed and followed up with Illinois Action for Children

Prepared excel spreadsheets and completed office tasks

2011-2012 JP Morgan Chase-(Contract) Chicago, IL

General Office Clerk/Lockbox Specialist

Processed and remitted batches of checks for payment daily through the correct PO Box of the account holder account with JP Morgan Chase

2008-2011 Illinois Child Support Agency-(Contract), Chicago, IL

Compliance Specialist

Reviewed served cases to ensure employer is in compliance with income and medical order/notice

Took necessary follow up actions for employers that are non-compliance

Identify cases in which medical insurance coverage has been ordered

Completed necessary documentation and data-entry activities

Maintained confidentiality and security of case information

Performed other duties as may be assigned by management.

REFERENCE: AVAILABLE UPON REQUEST

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